Rishab Bhat Email & Phone Number

Roles & Responsibilities:• Drove adoption and reinforced continuous improvement of CI/CD, deploymentautomation and release engineering standard methodologies• Involved in defining SLAs, created help documents for each team (L2,L3 and L4)and planned training for support and operation team after new featuresintroduction• Analyzed the unresolved tickets, collaborated with the product team tounderstand the issues and strategically reassigned the tickets to respectiveteams to mitigate the issue• Worked with different pillars of indigo IT (service, manufacturing and businessoperations) to bridge the resource requirements by negotiating with the vendorsand meeting the respective team’s budget constraints• Worked closely with the DevOps team to ensure timely testing and deployment• Prepared KPI dashboard to showcase resolved, unresolved requests andbacklogs for a particular month at different levels and the SLA met or not met ateach levelManaged and supervised following projects:• Azure as middleware: Migrating the current infrastructure middleware fromTIPCO to Azure using Azure functions, logic apps, API management and servicebus.• Project Beyond: Migrating all HP indigo applications from one data centertoanotherfor all the verticals underIndigo IT (service, manufacturing and BusinessOperations)

Bangalore

Managed all the aspect of B2C projects from inception to delivery:Account ManagementBusiness Partnering : Developed and maintained a successful, long term, strategic relationships between B2C finance team and IT Platform teams in achieving best practice and sustainability for Business processes with competitive advantageProject Delivery : Developed the scope and Conducted stakeholder analysis for all theB2C projects and Managed the Projects with high quality by continuous improvementthrough agile and waterfall project methodologies and strategically led the Team tocreate solution in which people from multi-vendor are committed to serving andmeeting the needs for HUL and successfully optimized the budget for all the B2CprojectsStakeholder management : Established and communicated the project plan andupdating the B2C business with Project issues / Actions and Risks aligned withStakeholders. Understanding the Business requirements and preparing the requireddocumentation, brainstorming the Technical team to ensure the requirements aredetailed and understood for technical implementationProject Management & Controlling : Responsible to ensure that all the B2C projectsare managed, controlled and delivered on time. Accountable for prioritizingrequirements, establishing project costs, tracking, monitoring and reporting on projectprogress. Providing oversight on the status of all activities on the projects andsupporting various internal local teams with Unilever to meet the project goals

Banagalore

Product manager , Business Analyst (Trials)Driving product launches for all Adobe Perpetual products, writing requirement specification, Planning and scheduling timelines for the product launch, Involved in bakend marketing data configuration & Lead configuration for all the product launches to ensure all the leads flow into SFDC , Updating product and Trial pages. Download bit configuration and validation, and Zero Day mailer configuration using Adobe post office to support product email campaigning. Developed new Trial Product with Adobe CQ and AEM.• Determined Business needs by conducting research on the customer behaviour. Indorses the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas. Understanding the current complexity on the Trial application and coming up with a solution.• Involved in developing the new solution for Trial Application and selling this solution to different business units with Adobe. Additionally, I derived and negotiated the minimum viable points for the project.• I conducted and managed stakeholder kickoff meetings, I wrote the Use case diagram, functional and business requirement documents, and customer lifecycle design for the product. I coordinated with different business unit to gather contents specification and closing on the business requirement• I also implemented a new feature in the product: real-time reporting capabilities and localization framework. I was responsible for getting the UAT signoff for Adobe perpetual products.• I also prepared training document on AEM content authoring and workflow for various function in Trials platform & provided training for different business units for self-service model.• Acting the capacity AEM business practitioner to provide solution for Trial product.

Bengaluru Area, India

RBS – ANZ Web Integration Project –Asia• Defined requirement specifications, drafted content migration specifications document and prepared Information Architecture for integration of two websites.• Interacted with customers with respect to demonstration of CMS tool and gathered the feedback from ANZ/ RBS Asia Business unit • Steered customers through the project process and made suggestions for improvements. • Updated the customer on the requirements acceptance and change management. • Interacted with developers on requirements acceptance, deliver estimates and user testing.• Managed the external vendors for the development of end-to-end RBS –ANZ web integration project. • Acted in the capacity of Release manager using Agile methodology.Migration of anz.com in to IBM Workplace Web Content Management (WCM) – (Australia)•Gathered requirements for the CMS components and wrote the functional specification for different Authoring template •Arrived at an innovative solution to cover more content and to minimize the count on the pages by defining the workflows and securities for the various type of content in CMS. Acted in the capacity of Business Relationship Manager to manage multiple customers with varying degrees of technical knowledge•Ensured to have regular communication and project updates with the customers pertaining to project and •Kept customer informed on the project advancements and managed expectations as well as policies in line with ANZ guidelines. •Interacted with customers by demonstrating CMS tool and its benefits, collected customer feed back, and updated the customer on the requirements acceptance and change management.

Bengaluru Area, India

Requirement gathering & development of Application: ATT Vern. 2 (Agent Time Tracker) • Interacted and gathered the requirements for ATT by regular interaction with clients and business heads and prepared functional specifications of the requirements. • Formulated a high level project plan ensuring customer’s project delivery needs.• Resource planning and allocating tasks and managing the resources.• Acted in the capacity of the Release Manager using Agile methodology.Involved in training and maintenance of Application: APRISE 2.2 Vern. 2 • Involved in the maintenance of the application on day-to-day basis• Resolved the issues with development team and updated the customer on the advancements.• Demonstrations to clients on the application and its benefits of resolving complexities.• Made training collaterals and trained all stakeholders.

Bengaluru Area, India

Tally Scratch Card• Carried out a feasibility study and summarized the major features of the module that was going to be develop• Involved in drawing the high level data model to track the data flow within the system• Stimulus/Response Sequences: Listed the sequences of user actions and system responses that stimulate the behavior defined for this feature. • Traced the dialog elements associated with use cases and UML.• Acted as the interface between sales team and development team and presented the change updates and advancements to sales team and kept the development team informed on the change acceptance.• Prepared a business plan for a major strategic initiative and planning: to sell 750,000 copies of Tally along with Mckinsey & Company.