Responsibilities:• Proactively retain customers who contact us to cancel their plans via inbound and outbound contacts• Cross-sell and upsell products to customers through inbound and outbound channels, ensuring we are matching their needs• Resolve customer issues by providing efficient customer service & technical support to all customers. This will usually be at the point where they either have a concern with their service or are thinking of leaving 2degrees.

Customer Care Specialist – National Business Mobile & Broadband SME.Responsibilities:• Provide Technical Support to 2degrees business broadband & mobile customers• Resolve customer issues via inbound & outbound calls, emails, webchat and social media• Understanding of copper and fiber technology and impact on customers• Gaining remote access to troubleshoot faults in the modem, configuring VoIP phone systems, assisting with Wi-Fi errors • Troubleshooting POTS… Show more Customer Care Specialist – National Business Mobile & Broadband SME.Responsibilities:• Provide Technical Support to 2degrees business broadband & mobile customers• Resolve customer issues via inbound & outbound calls, emails, webchat and social media• Understanding of copper and fiber technology and impact on customers• Gaining remote access to troubleshoot faults in the modem, configuring VoIP phone systems, assisting with Wi-Fi errors • Troubleshooting POTS, VoIP systems and cloud PBX• Analyzing complex extended line test reports for POTS lines• Diagnosing complex line faults including frequent disconnection, hardware issues and contributing environmental factors• Assisting with billing queries for broadband and mobile customers• Escalating issues to the relevant senior technical team, provisioning team, data and voice engineers and team manager• Utilizing external local fibre company’s applications like Chorus, North power, Enable and Tuatahi Fibre for solving broadband customer’s issues • Generating sales leads for potential consumer and business customers• Adhere to 2degrees Mobile Limited Environment Health and Safety policy and guidelines. Show less

Customer Care Specialist – ConsumerResponsibilities :• Provide Technical support and customer service to 2degrees consumer mobile customers• Resolve customer issues via inbound & outbound calls, emails• Manage inbound high complexity calls and offering technical support for products including, but not limited to, smart phones, data dongles, mobile data hardware and any other products• Provide sales to customers including upselling value-added services• Be… Show more Customer Care Specialist – ConsumerResponsibilities :• Provide Technical support and customer service to 2degrees consumer mobile customers• Resolve customer issues via inbound & outbound calls, emails• Manage inbound high complexity calls and offering technical support for products including, but not limited to, smart phones, data dongles, mobile data hardware and any other products• Provide sales to customers including upselling value-added services• Be proactive to meet customer needs and look for ways to improve customer satisfaction• Providing solutions to customers who request cancellation of their services Show less