Rishab K Email & Phone Number

Arlington, Texas, United States

India

-Collaborated with new teams to streamline processes, contributing to organizational process building.-Conducted data analysis of Collection Reports (Monthly, quarterly, and yearly).-Monitored key performance indicators including sales volume, customer satisfaction, and quality control metrics.-Provided continuous training and support to team members to optimize their capabilities.-Proficient in utilizing standard UX software such as SalesForce, LeadSquared, Ameyo, LMS, and FreshDesk.-Managed multiple verticals at Byju's, including SME Team, Fresh Desk Ticketing Team, Inbound Collections Support Team, Core Collection Team, Customer Onboarding Team, and Projects.-Developed a ticketing platform for managing support tickets and conducted root cause analyses for identified issues.-Collaborated with both internal and external teams to ensure 100% resolution of customer inquiries. Handled risk and resource management for processes and projects, including profit and loss analysis for process optimization.-Supervised a team of 40 members to facilitate customer onboarding and collection efforts.-Managed collections activities including payment channel reconciliation, UPI and NACH payments, and audits.-Utilized Google Sheets and Excel for sharing and analyzing reports with the team.-Demonstrated expertise in comprehensive risk management, including assessment, mitigation, and monitoring of financial risks.-Worked with technical support staff to swiftly resolve complex issues while minimizing service disruption.-Tracked customer success metrics such as renewal rate, churn rate, and lifetime value to gauge service effectiveness.-Implemented strategies to reduce bad debt write-offs by enhancing collections performance metrics.-Evaluated financial reporting systems, accounting procedures, and investment activities, recommending changes for improved financial controls.

Banglore, India

- Handling Loan Books, Debt Collection and Recovery.- Usage of multiple CRM's such as Salesforce, Leadsquared and more simultaneously.- Managing data & sheets of the daily and monthly performance of the team.- Training employees related to the work, the tools used for it and situational examples and questions.-Handling Multiple Project by evaluating the project requirement and assess employees skills to assign the tasks accordingly. -Handling critical escalations with instant resolution within TAT.-Customer Grievances in terms of vendor settlement such as Loan Disbursal, Loan Closure, Refund and NOC.