Rishab Narang Email & Phone Number

Gurugram, Haryana, India

India

Handling credit card bucket 2 & 3 for Haryana

India

* Formulating an effective debt collection mechanism for ensuring timely receipt of money from customers.* Monitoring collection processes, as well as setting up new processes for improving collections time.* Handling collections from customers across various delinquencies and taking appropriate measures for normalizing the delinquent accounts.* Responsible for recruitment, grooming , negotiation on cost matrix, audit and quality control of collection agencies.* Responsible for the timely training to collection agencies regarding code of conduct and the new process laid by the bank.* Maintain coordination with the sales and credit department for better follow-up and arrange meetings after time intervals for better results.

Haryana, India

. Promote and monitor high quality sales, supply and customer service processes.. Sourced generated leads by active networking, making outbound calls and relationship building.. Collection customer feedback and market research.. Develop a territory plan and continually review this plan by collecting and analyzing competitor behaviour for optimal customer benefit.

Gurugram, Haryana, India

· Collections of charged-off accounts monthly to increase recoveries and to reduce net charge offs. . Handling collection agencies & collection of dues.· Work daily with various vendors to ensure liquidation of repossessed vehicles and foreclosures and to ensure legal requests are a success, in addition to approving invoices for payment and wage with holdings.. Ensuring timely allocation and field follow-up Effectively address disputes, expired etc. cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.. Ensure that the agency resources are optimally used writ the number of visits, contacts, PTP conversion ratio, etc.. Manage escalations and ensure the resolution of all cases.. Monitoring performance of field agencies and addressing performance deficiencies.. Day-to-day challenges for collecting old dues Identify fraud customers, track, and target them tocollect pending EMIs amount.

Gurgaon, India

· Lead fraud investigation audit which leads to the successful prosecution and recovery· · Vendor management to ensure the audit is done by given TAT · . Completed two audits a week to ensure Dealerships were operating consistently under the Company laws.. Provided monthly, quarterly, and yearly Complaint reports to the Board of Directors and department managers. · Performed risk assessments on key business activities and processes. · Traveled to different sites to meet with relevant staff and evaluate operations. · Prepared reports to highlight issues and problems of the organization and delivered those reports to appropriate parties.

Karnal Area, India

. Launched a fully integrated marketing and sales program. . Arrange special incentives plan for Dealer principal, Finance Manager & Sales Executive. · Handling all Haryana FORD Automobiles dealers and team to do maximum files finance by FORD CREDIT. · Possibly dealing with some major customer accounts. · Collecting customer feedback and market research.. Maintain Relationship with Dealer.

Karnal Area, India

. Handling the customers. . Maintain Relationship with Dealership. . Arrange Special Incentives program for Dealers. . Always follow up with the Collection team to know about delinquent cases. . Arrange finance approval with discussed Credit Manager. . Portfolio management in coordination Credit, OPS & Collection.

Karnal, Haryana, India

Experienced in HDFC bank Auto loan DSA as a Team leader. · After-sale, calling to get references for new & Used Car Loan. · Dealing with clients/customers to know about to know their needs. · Always follow up with the Collection team to know about delinquent cases.

Bachelor'S Degree, Mass Communication/Media Studies

Kurukshetra University, Mass Communication/Media Studies

Master Of Business Administration - Mba, Finance, General, A

Master Of Business Administration - Mba, Finance, General, A+