VOLT's sole PM: Driving the complete lifecycle of project, program, and product management.Engineering & Product Development- Collaborate closely with our CTO to roadmap, prioritize, and execute product strategy across Product, Edge, and AI teams- Lead sprint meetings and coordinate milestones- Designed and authored our core documentation at docs.volt.aiOperations & Customer Success- Manage end-to-end customer deployments, from contract signed to final setup.- Develop SOPs and SLAs- Formerly the primary customer support functionSales- Crafted dozens of targeted resources for the sales pipeline, including value propositions, technical architecture diagrams, and solution overviews- Represented VOLT AI at major security conferences (ISC, GSX, etc.)Marketing- Partner with our CMO on product marketing initiatives- Authored blog articles and contributed to our social media presence (Instagram: https://www.instagram.com/volt_ai_usa/reels/)

Messaging Foundations, E2EE Messaging (December 2022 - May 2023)Messenger, Community Chats (March 2022 - December 2022)• Played a pivotal role as the launch readiness signal for features in Community Messaging, contributing to its growth from 5000 weekly active users to over 35M+, and in Encrypted Messaging, ensuring seamless transitions into production for these key company initiatives.• Functioned as a Product Development Specialist within the Product Operations organization, overseeing internal signal management, triage processes, and adherence to service level agreements (SLAs).• Established and goaled against key product and process quality metrics, including bugs per thousand active users, percentage of bugs resolved with code fixes as actionable metrics, and time taken for tasks to reach owners as triage metrics, enabling data-driven goal setting.• Orchestrated bug bashes to rigorously test and evaluate 80+ new features on the Messenger platform, driving a 5x increase in participation by implementing incentive structures, generating a higher volume of signal providing a comprehensive representation of feature quality.• Collaborated closely with Directors, Engineering Managers, and leadership to establish robust processes, objectives, and quality goals, while developing impactful dashboards, weekly reports, and presentations that effectively communicated product health, performance, and identified top quality gaps, directly influencing strategic decision-making for the next half.• Led comprehensive training sessions for vendors, equipping them with the skills to effectively triage tasks across multiple engineering teams, resulting in enhanced operational efficiency.

Responsible for the Azure Storage customer experience while managing the long-term vision and roadmap on various products including the SDKs, command-line tools, and services.• Spearheaded program planning by working with developers, stakeholders, customers, and designers to establish objective key results (OKRs), product deliverables, roadmap management, and sprint planning.• Wrote SQL queries to extract key metrics from the telemetry database and created PowerBI dashboards which helped drive a 3x increase in usage of our Track 2 SDKs and a 5x increase in usage of AzCopy.• Contributed meaningful documentation in our open-source repos such as migration guides, release notes, and wiki pages to reach a record high customer satisfaction score for our team.• Pioneered the product lifecycle from idea to implementation impacting corporate strategic planning.• Performed business analysis through user studies, validation of hypotheses on pain points, historical data, and cross-collaboration with customers.

Deployed 3 recommendations to customer accounts through Azure Portal saving many of them up to $1000s/month - currently the customer impact keeps increasing as the script runs daily and is still active.

Nominated by recruiters and team to meet CEO Satya Nadella (1 of 15 out of 1600 interns).Created landing page with ticketing system via Zendesk for team of 200, bot for Yammer which processed user requests to join groups and networks (saving business $1.5 million/year).