Business Solutions Specialist, Professional Services
CurrentTekion's ARC Platform has revolutionized the Automotive Industry bringing the First End-to-End Cloud Native Automotive Platform. One platform that seamlessly connects your entire automotive retail business. Unify DMS, CRM, Digital Retail, Analytics, and moreResponsibilities: - Setting-up stores for Go-Live, with around 15 rooftops going live every week for Implementation- Troubleshooting tickets and providing solutions during implementation week resolving over 20 tickets every week- Assisting leads in User Training and resolving tickets during simulation week for over 5 rooftops - Built use cases and executed E2E testing of Parts and Service module of the Automotive Retail Cloud Platform for UAT in Pre-prod environment- Understand the process gaps from the end users and propose feature enhancements- Document and RCA problem areas for process enhancement and quicker resolution