Troubleshoot and resolve issues related to the Windows operating system (Windows 11, Windows 10). Perform installations, upgrades, and patches for Windows OS. Address system errors, crashes, and performance issues Create, Modify, and delete user accounts and groups in Active Directory, and assist users with password resets and account access. Assign and manage basic access permissions to files, folders, and resources using Group Policy.  Utilize Zendesk ticketing systems to log, and manage support requests. Prioritize and escalate tickets as necessary, ensuring timely resolution Administer and support Microsoft 365 applications, including Outlook, SharePoint, and Teams. Implement and manage Intune for device management Including delete, wipe, and retire. Create, modify, and delete user accounts in Microsoft 365 (Entra-ID). Manage user licenses and subscriptions. To enhance security Implement and manage Multi-Factor Authentication (MFA). Guide users on MS Teams to join meetings, create channels, use collaboration tools, and troubleshoot and resolve basic Microsoft Teams-related issues addressing problems with audio, video, and screen sharing during meetings. Installing an Operating system with a WDS server on the user device. Configure basic settings during the setup process and set up user accounts, passwords, and regional settings.  Supported Basic Networking infrastructure, ensuring connectivity and optimal network performance. Assist with local area networks (LAN) and internet connectivity issues. Verify and troubleshoot DNS and DHCP issues.Assisted in implementing and managing Remote Desktop services for remote access solutions using the RDP and Teams.