-Handled 60+ clients across multiple geographies with an overall ARR of ~15M.-Co-led (1/2) team of 18 UI, backend, QA engineers for product development and deployment-Empowered sales and support team for conducting demos and debugging via KT sessions and documentation.-Conceived and implemented customer engagement features utilized by 7+ high-profile clients, resulting in a 3-month sales increase of $24M-Collaborated with 5+ cross-functional teams to develop and deploy a video call appointment feature, used by 3 clients-Led effort to create fully self service sites for clients with ARR~500K. Features included integration of chatbot, guided workflows and community

-Handled core feature of Samsung 4G/5G portfolio which was sold to Verizon for $6.6B-Spearheaded API development initiatives for performance improvement and cost reduction. Reduced OpEX and CapEX by 80% and execution time by 34%-Designed and implemented a full-text search engine tool for log analysis, enhancing search time by 95% and reducing the debugging time by 98%-Created an outlier detection tool to monitor call service indicators for AT&T, achieving an 88% reduction in turn-around time (TAT)-Mentored 50+ new hires and interns, conducted 10+ onboarding and KT sessions for the division-Selected as 1/15 people to travel internationally to Samsung's South Korea headquarters, overseeing project deployment and implementation