Rishabh Arora Email & Phone Number

Delhi, India

• Devised monthly sales and business plans, monitored SKU-wise performance at the channel level, and published daily DTC sales reports covering key metrics such as sellouts, current stocks, sales value, returns, COD, NCEMI, Partial COD and net of returns value• Collaborated with HMD logistics and managed process for distributor daily billing, working closely with distributors and LSPs to maintain desired stock levels at all touchpoints and proactively resolving operational issues• Coordinated with multiple partners, including the MW team, payment gateway, WMS, LSP, and distributors, to ensure smooth and efficient operations and effective issue resolution• Worked closely with the customer care team to resolve all dispute cases, refund cases and defect cases, setting up weekly review mechanisms with multiple stakeholders to address refund cases and ensure timely settlement and resolutions

• Experienced in optimizing logistics operations, reducing lead times, and minimizing costs. Skilled in the management of reverse logistics, ensuring efficient product returns and minimizing losses• Demonstrated proficiency in supply chain optimization and management, with a track record of improving efficiency and reducing costs• Proven experience in optimizing e-commerce operations, enhancing customer experience, and achieving operational excellence• Identifying and developing growth opportunities, expanding market presence, and leading strategic partnerships

• Redefined homeownership process from ground up & made homeownership fast, transparent, and low-cost for everyone. Ensuring high level of engagement and enablement for superior performance• Addressing recurring Errors in P&L Data and Monthly Transactions Data that were creating discrepancy in Agent Incentive Payouts. Delivered ~ 99% accuracy & eliminated errors, delivering streamlined operations & accurate incentive payouts• Creation of automated workflow process for the agents to convey all the transaction details to the Transaction Coordinators, eliminating complexity of communication between Transaction Coordinators and Agents and improving efficiency. Enabled accurate tracking of SLAs & improved TAT

• Built active and a valuable account base, with recurring business based on strong account relationship• Enhanced communication across distribution channel & dealer network, fostering a sense of teamwork and collaboration• Engaging actively with Key accounts (partners) in Delhi/Haryana region and turned around struggling relationships, resulting in increased business, more revenue for the distributor and repeat orders from the accounts• Rectified flawed network planning & management and re-organized account clusters, leading to efficient and sustainable expansion through structured account relationships, leading in expansion of the market share and presence in the market

Conducting secondary research and analysing the data related to key environmental and social issues.

Ahmedabad Area, India

• Streamline Office Operations with Reference to Client On-Boarding & Engagements & Digital Marketing Strategies. • Generate content for Website and Development of flow diagram for Chatbot.• Introduce New Tools for Lead Generation.

• New user acquisition for the company via different Communication channels.• Analyzing & Consolidating diverse sales information for the challenges faced by business and solving it through breakthrough ideas.

Pgdm, Marketing/Operations

Bachelor Of Commerce - Bcom

Bachelor Of Commerce - Bcom