Impact Assessment of hosted services and identify those which can be recommended to be deployed on central application pool cloudDesign an analysis approach for simplification and discovery analysisReview of design, technical and procedural documentation for the functional consultants to analyze the functional detailsClient interaction & work order management for the delivery of the modules as per estimation plansAutomate & simplify the work process through VBA or Salesforce… Show more Impact Assessment of hosted services and identify those which can be recommended to be deployed on central application pool cloudDesign an analysis approach for simplification and discovery analysisReview of design, technical and procedural documentation for the functional consultants to analyze the functional detailsClient interaction & work order management for the delivery of the modules as per estimation plansAutomate & simplify the work process through VBA or Salesforce platform if applicable.Identify the appropriate cloud model for the services and prepare the environment for hostingDevelop & deploy identified services on cloud and provide knowledge transition to the support team for further maintenance. Show less

Serve as Technical SPOC for critical/premium accounts and work with Multi Product/Vendor/Third-party/OEM organizations in order to provide an end-to-end solution to the issue at hand.Own escalated cases from the team and ensure that they are resolved as per SLAs and quality expectations. Add value to the incident management process with technical/product/domain knowledge of Python/ Cloud technology & IBM platform and customer handling skills. Intervene personally in High Priority/ Severity… Show more Serve as Technical SPOC for critical/premium accounts and work with Multi Product/Vendor/Third-party/OEM organizations in order to provide an end-to-end solution to the issue at hand.Own escalated cases from the team and ensure that they are resolved as per SLAs and quality expectations. Add value to the incident management process with technical/product/domain knowledge of Python/ Cloud technology & IBM platform and customer handling skills. Intervene personally in High Priority/ Severity cases as and when required. Monitoring & Instrumentation: Use monitoring and reporting to identify opportunities for improvement in all lifecycle stages and in all processes by configuring various tools like AppDynamics, Splunk, Sockeye, and Checknanny etc.Automate health-checks and monitoring of application by simulating human intervention through automated tools like QTP, Test Complete etc. Show less

Formulate technical action plans for analyzing and resolving recurring problems, provide fault isolation and root-cause analysis for highly complex and large technical issues, review impact analysis done by team, prioritize issues and ensure SLA adherence. Work with other groups including vendors to find a complete and long-term solution. Identify Task items during production issue follow-up with different team/stakeholders and closure to provide RCA/associated postmortem reports Bring… Show more Formulate technical action plans for analyzing and resolving recurring problems, provide fault isolation and root-cause analysis for highly complex and large technical issues, review impact analysis done by team, prioritize issues and ensure SLA adherence. Work with other groups including vendors to find a complete and long-term solution. Identify Task items during production issue follow-up with different team/stakeholders and closure to provide RCA/associated postmortem reports Bring unresolved issues with the client, understand stakeholder views and resolve the issuesDefect Tracking & Analysis, trend analysis and operational supportMonitoring patterns of business activity through performance, utilization and throughput of IT services and the supporting infrastructure, environmental, data and applications components and the production of regular and ad-hoc reports on service and component capacity and performance Show less

ERP Consultation, R-APDRP Recommendations

Worked with the QA team of Campus Management Solution, a cloud project of TCS, including the software lifecycle and testing the program along with the enhancements, as suggested