Rishabh Dubey Email & Phone Number

🌐 Enterprise Architect for CX🎯 Key Achievements:🛠️ Business Capabilities & Technical Reference Model:Established a comprehensive framework for CX, incorporating a technical reference model, maturity model, and KPIs, ensuring alignment with business objectives and customer satisfaction.💡 CX Innovation:Lead technology trend analysis and innovation management, focusing on evolving CX strategies.Excelled in technology capability management, driving the adoption of cutting-edge solutions.📈 MarTech and Social Media Architecture:Developed a reference architecture for MarTech and social media management, effectively integrating marketing tools with digital strategies.🌟 Digital Fletcher Program Participation:Contributed to the S4 HANA implementation, enhancing the e-commerce platform's efficiency and capabilities.🔍 Leading CX Solution Architecture Team:He led a team of CX Solution Architects and Technical Leads, fostering a culture of innovation and excellence in delivering customer-centric solutions.

Hamilton, Waikato, Nz

🌟 Professional Summary:As an Enterprise and Solution Architect, I have significantly shaped and driven the technology strategy for major initiatives. My expertise encompasses establishing robust business architectures, delivering critical customer relationship management solutions, and leading enterprise integration efforts.🚀 Key Achievements:E-commerce, Payment Gateway, Service. Marketing, and DAM Architecture for Gallagher Group:Led the development of a comprehensive business architecture, optimizing digital asset management and marketing strategies.Innovated e-commerce solutions that enhanced customer engagement and streamlined online operations.CRM Delivery:Successfully implemented a Customer Relationship Management system, improving customer interactions and data management. Tailored CRM solutions to meet unique business needs, ensuring seamless integration with existing systems.Enterprise Integration Initiatives:Established and executed a robust enterprise integration framework, enhancing system interoperability and data consistency.Spearheaded integration projects that connected disparate systems, ensuring seamless data flow and operational efficiency.Business and Application Architecture:Developed and maintained comprehensive business and application architectures, aligning IT strategy with business objectives.Set up governance structures and roadmaps to guide technology investments and ensure alignment with business goals.SAP ERP Architecture Support:Provided architectural support for SAP ERP implementations, optimizing system performance and business alignment.Collaborated with cross-functional teams to ensure SAP ERP solutions were effectively integrated into the business landscape.

🔍 Specializing in: SAP ERP, Integration, CX DeliveryWith profound expertise in SAP ERP and a strategic approach to enterprise solutions, I lead in sculpting robust business architectures that drive innovation and efficiency. My journey encompasses steering comprehensive SAP ERP integrations and managing Customer Experience (CX) delivery programmes. These efforts align tightly with business goals, ensuring that each solution architecture solves immediate challenges and paves the way for future innovation and growth.🚀 Key Focus Areas:SAP ERP Implementation & Optimization: Spearheading SAP ERP deployments, I ensure seamless integration with existing systems, enhancing business processes and operational efficiency. My role includes critical decision-making in ERP customization to meet unique business needs while maintaining scalability and adaptability for future changes.Solution Architecture and System Integration: I excel at designing solution architectures that integrate various systems, ensuring data consistency and streamlined operations. My expertise lies in creating technologically sound architectures that align with business strategies.CX Delivery Programme Leadership: Leading CX delivery initiatives, I aim to enhance customer interactions and satisfaction through innovative SAP solutions. My approach combines technical prowess with a deep understanding of customer needs, driving product development that resonates in today's dynamic market.Driving Innovation & Product Delivery: A commitment to innovation is at the heart of my role. I constantly explore emerging technologies and methodologies, integrating them into our solutions and processes. This forward-thinking mindset ensures that our product delivery remains cutting-edge and relevant.Fonterra : www.fonterra.comDouglas Pharmaceuticals: www.douglas.co.nzFrucor New Zealand Limited: www.frucorsuntory.comRakon New Zealand: www.rakon.comMighty River Power (now Mercury) : ww.mercury.co.nz

Pune, Maharashtra, In

Bachelor In Computer Applications

Master Of Computer Applications (M.C.A.)