• Helping clients with regards to technical issues with our widgets. , • Provide thorough support and problem resolution for customer.. • Handling Team of Field engineer (2 Engineers & 6 Technicians+4 cable pulling workers of vendor) for Daily network activity• Responsible for daily tickets (complaints) of ISP (GPON-TAT) transmission (FTTH) & reception issues.• Involved in lease line failure issues browsing issue, Ping loss issue.• Responsible for local GPON network failure & troubleshooting.

• Conduct the supervisory checkup for the HP customers.• Supported end users in problems with using desk top applications. • Resolved application queries and incidents. • Performed installation of PC's. • Performed desktop application installation and configuration. . • Repair and maintain the computers including input devices like keyboards, mouse.• Configure new hardware, install and update the software packages.• Create and maintain computer networks.• Look after physical and investigative processes, including technical support.• Accomplish the job of data recovery and system administration.• Remove all kinds of snags as well as problems including spy ware and viruses.• Performed software support such as software updates, configurations, software rebuilds and client installation.

• Accept customer desktop & laptop systems in store for repairs. • Request to the customers to provide information about hardware issues & documents all concerns. • Break down systems, remove defective hardware and install new parts. • Perform all repairs with utmost concern for customer privacy. • Attended training programs hosted by company to upgrade my hardware skills & to improve my efficiency.