* Developed comprehensive Power BI dashboards by integrating data from multiple sources, enhancing team efficiency and supporting informed decision-making.* Improved existing dashboards by streamlining workflows, leading to better maintainability and data accuracy, and enhanced user experience.* Utilised SQL queries to ensure accurate and efficient data analysis, enabling the extraction of actionable insights for strategic planning.

* Successfully executed the RM-Counselling Org data migration for 72,000 students and 150 counselors, resulting in zero errors. Despite challenges such as API limits and large data volumes, received recognition for exceptional performance from the Program Manager.* Conducted data analysis and resolved operational gaps by utilizing SQL-based Metabase formulas and Zoho CRM. Performed root cause analysis for each case, taking into consideration the interlinked nature of Zoho and Metabase modules.* Improved data visibility and accuracy for 300+ counselors by creating a dynamic subsheet using advanced Excel formulas. This streamlined work status updates and reduced time and effort.* Collaborated with line managers to facilitate secure data transfer during the exit process for 330+ counselors who had access to sensitive lead information. Served as a Business Operations SPOC.* Co-managed the renewal of 600+ Zoho CRM user licenses, automated account identification, and deleted 120+ inactive accounts to ensure data accuracy and integrity. Successfully reduced bulk deletion time from 3 hours to 30 minutes.* Took ownership of the internal escalation system, achieving a 50% improvement in resolution SLAs for a team of 300+ counsellors, overseeing knowledge transfer processes, and managed the internal escalations team by ensuring smooth operations, optimal performance, and a collaborative team environment.* Actively contributed to productisation initiatives for the reduction of operational escalations and enhancement of overall workflow optimisation, employing innovative solutions for both products and processes.* Conducted data-flow RCAs for offline events conducted in Coimbatore, Bangalore, Pune, and Mumbai, catering to over 10,000+ students. Achieved a 80% reduction in data flow issues through collaborative efforts with engineering, ensuring 100% resolution of identified issues.

*Earned an appreciation certificate for simplifying the project implementation procedure*Monitored and enhanced the WordPress installation process on different websites