– Lead Network Consultant and point of contact for BCS deliverables for EMEA customers, translating their needs into actionable deliverables and providing configuration guidance to optimize network performance through best practices.– Audited customer networks, created health reports, developed dashboards, and addressed exceptions. Led sessions to mitigate vulnerabilities, hardware issues, and bugs through workarounds, patches, and upgrades, ensuring smooth infrastructure updates.– Collaborated with HTOMs and TAC engineers to expedite issue resolution, presenting insights in QBRs and MSRs, which strengthened customer trust and secured multiple contract renewals.– Worked with a senior architect on the design and implementation of campus networks for three new branches of a US customer, including lab testing, LLD refinement, and ensuring seamless deployment.– Advanced expertise through CCIE EI #68395 and multiple other certifications.

– Worked in the Cisco Business Critical Services team on global customer deliverables. Analyzed risks in IOS, IOS-XE, IOS-XR, and Nexus devices through proactive bug assessments and pre-upgrade analysis.– Identified and recommended fixes for security vulnerabilities and hardware issues in customer networks.– Analyzed syslogs from customer devices, offering insights and action steps for critical system logs.– Assisted with infrastructure replacement planning, addressing hardware and software end-of-life across entire inventories.– Advanced network expertise through CCNP-level certifications.

– Gained foundational network knowledge and advanced skills through CCNA and DevNet Associate certifications.– Developed a traffic analyzer tool to parse Wireshark traffic flows from Cisco security firewalls into JSON, filtering out irrelevant details. Used Python to convert JSON data into a tabular format within a GUI for simplified device analysis.– Acquired insights into various Cisco technology groups and participated in trainings to learn project workflowsand operations within Cisco’s Business Critical Services.