Rishabh Negi Email & Phone Number

Delhi, Dl, In

Gurugram, Haryana, India

As a Customer Care Strategist, I specialize in aligning client objectives with operational excellence. With a focus on proactive client engagement, I represent the Customer Care perspective during key Client Connects, influencing strategic decisions by seamlessly integrating with cross-functional domains.I lead Stewardship Meetings quarterly, providing data-driven insights and preparing customer care items for strategic review. Additionally, I drive Client Call Calibrations, focusing on… Show more As a Customer Care Strategist, I specialize in aligning client objectives with operational excellence. With a focus on proactive client engagement, I represent the Customer Care perspective during key Client Connects, influencing strategic decisions by seamlessly integrating with cross-functional domains.I lead Stewardship Meetings quarterly, providing data-driven insights and preparing customer care items for strategic review. Additionally, I drive Client Call Calibrations, focusing on identifying impactful discussions to shape client decisions and performance improvements.In collaboration with the implementation team, I support operational setups, ensuring smooth Implementation Handoffs and stabilization plans for continuous improvement. I am committed to swift DSAT and Escalation Management,Performing detailed analysis to uncover trends and enhance service outcomes.As a Back Office Integration lead, I work closely with domains to optimize case management turnaround times and act as the subject matter expert in customer care, ensuring streamlined operations and superior client experiences. Show less

Delhi, India

•Dedicated and highly skilled professional with extensive expertise in managing health andwelfare departments for US-based clients. •Proficient in handling insurance, particularly health-related policies, and adept at managing claims processes efficiently. •Trained in DVS, YAS, FSA, HSA, RS, and OFS, with comprehensive knowledge of US health and welfare department regulations and policies. •Possesses On Floor supervisor-level training Demonstrating leadership abilities and commitment to… Show more •Dedicated and highly skilled professional with extensive expertise in managing health andwelfare departments for US-based clients. •Proficient in handling insurance, particularly health-related policies, and adept at managing claims processes efficiently. •Trained in DVS, YAS, FSA, HSA, RS, and OFS, with comprehensive knowledge of US health and welfare department regulations and policies. •Possesses On Floor supervisor-level training Demonstrating leadership abilities and commitment to delivering exceptional service Show less

Delhi, India

•Worked productively with Product Team to understand requirements and business specifications around Portfolio.• Management, Analytics and Risk.• Manage student profile and take care of there needs related to Study and Help them to resolve there quarries via chat email and sometimes call.• Taking care of old and new tickets created by customers and student

New Delhi, Delhi, India

•Brought forth excellent customer service skills and a commitment to customer satisfaction.• Manage the team to deliver flights on time.• Used to take care of safety and security of the aircraft by delivering hazard free services

New Delhi Area, India

• Provided top of the line customer service to all airport patrons.• Used to take care of the fraud documents like passports visa and related to traveling • Worked to ensure a positive and hassle-free customer experience.• Got Opportunity to work for big airlines like Air India,Emirates,Air Asia• Good knowledge of different type of frauds and how to prevent that