• Performed troubleshooting on Windows servers at L-1 and L-2 level.• Optimized core processes to improve business performance and operational agility.• Conducted system analysis and implementation to maintain and improve computer systems.• Installed system updates to address vulnerabilities and reduce security issues. Identified and resolved problems through root cause analysis and research over P1 and P2 incidents.• Performed budget analysis to control expenditures and predict… Show more • Performed troubleshooting on Windows servers at L-1 and L-2 level.• Optimized core processes to improve business performance and operational agility.• Conducted system analysis and implementation to maintain and improve computer systems.• Installed system updates to address vulnerabilities and reduce security issues. Identified and resolved problems through root cause analysis and research over P1 and P2 incidents.• Performed budget analysis to control expenditures and predict future budget needs.• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.• Change management: Prepared implementation, test and back out plan for change records.• Managed Windows Server OS updates on the Azure environment.• Maintained, monitored and troubleshot Windows Server systems to ensure optimal performance.• Assisted in developing a disaster recovery plan for the entire IT infrastructure including both physical and virtual servers running on Azure.• Configured, monitored and maintained Azure Storage Accounts, Virtual Networks, NSG and VMs.• Collaborated with other teams to troubleshoot complex issues related to application deployment and configuration of services in MS Azure platform.• Optimized resource utilization and costs associated with running applications by scaling up and down compute resources based on usage patterns. Show less