 Assist in diagnosing and resolving issues found within the systems and processes Ensure ongoing compliance with quality and industry regulatory requirements Providing exceptional written -verbal customer service whilst managing the debt recovery process Communicating & liaising with users to ensure awareness and adherence to standards, procedures as well as quality control issues and activities Providing input for training documentation and delivering regular feedback and mentoring to the agents in the Disconnection’s team  Provide guidance and assistance in the standard process Discuss payment plans, process customer payments assessing customer’s financial situationsand negotiating a great outcome for both the customer & the business Identify variations and potential high risk areas in standards and procedures Building relationships with customers whilst being an advocate for adhering to processes

 Reviewing customer’s energy accounts  Ensure ongoing compliance with quality and industry regulatory requirements Providing exceptional written -verbal customer service whilst managing the debt recovery process Communicating & liaising with users to ensure awareness and adherence to standards, procedures as well as quality control issues and activities Responsible for ensuring Disconnections for Non-Payment service orders are cancelled appropriately to avoid potential (Ombudsman) complaints. Discuss payment plans, process customer payments assessing customer’s financial situationsand negotiating a great outcome for both the customer & the business Identify variations and potential high risk areas in standards and procedures Hardship Identification and support. Building relationships with customers whilst being an advocate for adhering to processes

Supporting Students with the enrolment processAdvising where and how to search for jobsHelped in searching for suitable accommodation via a web portalAccurately answer and assist student enquiries related to Melbourne City or Student ServicesCapable to create, organise and manage social and cultural events for students