Rishabh Singh Email & Phone Number

Dedicated and skilled A10 TAC Engineer with extensive experience in providing technical support for A10 Load Balancer products, including Thunder Series ADC, TPS DDoS protection, WAF, and CGN, focusing on configuring, deploying, and troubleshooting to ensure optimal performance. I hold certifications in CISCO Networking and A10 Load Balancing, reflecting my commitment to professional growth and mastery of the latest technologies. Key achievements include leading engineering teams in technical and procedural training, and initiating process improvements that have tangibly boosted efficiency and client satisfaction.I am passionate about leveraging technology to solve complex problems, streamline operations, and contribute to team success. I am always looking to connect with fellow professionals and explore opportunities to bring my blend of skills and experience to new challenges.> Knowledge of OSI Model, TCP/IP, ARP, ICMP, TCP, UDP, DNS, DHCP> Knowledge of Switching, STP, VLANs.> Basic knowledge of static routing and dynamic routing (OSPF, BGP).> Basic Knowledge of firewall and VPN (IPSEC, SSL).> Hands-on Experience on MySQL/PGSQL database > Knowledge of Linux and networking command of troubleshooting> Experience on SNMP & Syslog.

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  Tac Engineer

  A10 Networks, Inc

  Sep 2021 - Present - Pune, Maharashtra, India

  > Provided expert-level technical support for A10 Load Balancer products, including Thunder Series ADC, TPS DDoS protection, WAF, and CGN, focusing on configuring, deploying, and troubleshooting to ensure optimal performance.> Played a key role in mitigating live DDoS attacks by applying advanced techniques and leveraging features of A10 products, effectively minimizing downtime and maintaining service availability.> Assisted in resolving multiple production-impacting situations by quickly identifying root causes and implementing timely solutions, demonstrating strong problem-solving skills and technical expertise.> Collaborated with various large telecom vendors to isolate and resolve network issues, fostering productive partnerships and ensuring seamless operation of telecommunications infrastructure.> Contributed to the training and on-boarding of new hires, sharing knowledge and best practices to facilitate their integration into the team and improve overall performance.> Engaged closely with Escalation and Engineering teams to reproduce complex issues in lab environments, providing valuable insights and data to facilitate problem resolution and product improvement initiatives.> Maintained key performance indicators (KPIs) related to customer satisfaction, response times, and issue resolution, ensuring adherence to service level agreements (SLAs) and continuously striving for improvement.> Configured and maintained network infrastructure, including routers, switches, firewalls, and load balancers, to support optimal performance and security.

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  Oriental University

  Computer Science