By completing this Professional Certificate, I have developed a robust skill set that prepares me for an entry-level role in business analysis. Each module provided vital knowledge and practical experience, culminating in a comprehensive capstone project that simulates real-world business analysis scenarios. I am eager to leverage these skills in a dynamic business environment to contribute to data-driven decision-making and organizational success.• Business Analysis Fundamentals: I learned the foundational principles of business analysis, focusing on the role of a business analyst and effective stakeholder engagement.• Data for Business Analysts Using Microsoft Excel: I developed my ability to prepare and analyze data with Excel, utilizing formulas and pivot tables to derive insights that support decision-making.• Data and Business Process Modeling with Microsoft Visio: I explored business process modeling using Visio, creating clear diagrams that enhance understanding of workflows and identify areas for improvement.• Requirements Gathering in Business Analysis: I honed my skills in gathering and documenting requirements through stakeholder interviews and gap analysis, ensuring that all perspectives are addressed.• Power Platform in Business Analysis: I learned to leverage the Microsoft Power Platform, particularly Power BI and Power Apps, for improved data visualization and process automation.• Project Delivery in Business Analysis and Capstone Project: I applied project management principles and methodologies, culminating in a capstone project where I addressed a real-world business challenge, reinforcing my ability to deliver solutions effectively.Overall, this certificate has equipped me with a robust skill set to drive data-informed decision-making and contribute to organizational success.

• CRM Systems: Streamlined sales with CRMNext and ICRM, boosting efficiency by 25% and driving ₹530M (₹250Mn to ₹780Mn) revenue growth in 1 year; created Power BI dashboards to reduce churn by 60% with data-driven strategies.• Customer Engagement: Increased Enhancements-cum-renewals by 30% and cross-sell/up-sell by 15% through targeted retention while optimizing onboarding to cut process time from 4 days to less than 1, boosting satisfaction.• Sales Operations: Planned pipeline to achieve a 15% increase in conversion rates and consistent MOM target achievement.• Compliance Management: Ensured 100% compliance with industry standards and zero defaulters using the SaveRisk program.• Market Research: Improved loan approval rates by 70% by leveraging Probe42 for detailed financial analysis and identifying high-potential businesses.• Project Management: Reduced approval times from 21 to 15 days, enhancing stakeholder satisfaction and project completion rates by 20%.

As a Strategic and digital marketing intern, I leveraged content marketing to Improve 24% account engagement growth in 1 month by analyzing digital platform KPIs and developing cost-effective content strategies for optimal performance.