• Provided excellent customer service through calls and emails in a high-volume, fast-paced environment, empathetically handling concerns and complaints from employees of 30+US-based clients, providing effective query resolutions. • Read client & domain knowledge to deliver a resolution on the first conversation and proactively communicated all the provisions, rules, and directions to use pre-tax benefits accounts.• Analyzed medical documents and collaborated with medical services and insurance services providers to ensure proper documentation and took ownership to get the issues resolved with proper follow-up.• Provided timely and accurate service to ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort.• Assisted management with projects as needed, such as data entry, filing, copying documents, etc., and identified, shared, and supported operational improvements.

• Coordinated with faculty members, administration & other stakeholders for the overall growth of the club & the students.• Led and managed a team of bright individuals, motivated them, and helped them realize their true potential.• Organized several events & activities focused on management stream and aims for student development.• Helped maintain decorum in and out of the department.• Planned and executed mega event "BLAZE 2K19" with a pool of events such as a Brand Exhibition, Attire Designing Competition, Art Exhibition, and AUTO EXPO and several other events like Stress to Happiness workshop, Fitness-expo, Quizdom-2k17, etc.

Student Editor of Annual Departmental Newsletter "Magna" 2018 & 2019• Planned, compiled, and designed content with various data and reports related to activities, events, achievements, research, etc, of the Management department.

Student Committee

• Managed and administered WWF-India's Digital Resource Centre for Environment Education’s project - One Planet Academy, and reported to WWF MP-CG Director directly.• Made plans and strategies and visited schools to meet principals, teachers, and students to register for OPA.• Facilitated and managed the database of schools for outreach; pitched the platform to impart environmental education to children.• Assisted in promoting OPA through social media and emailers, organizing Environment education programs pertaining to energy, water, and wildlife conservation, no-plastic campaigns, and climate action in Bhopal and nearby places.