🚀 Dedicated Desktop Support Engineer | Master's Graduate | Tech Enthusiast 🖥️🔍 Seeking opportunities in IT Support and Systems Administration 🔍👋 Hello! I'm Rishabh Kapoor, a highly motivated Desktop Support Engineer with a Master's degree in Computer Application. With two years of hands-on experience in providing technical assistance and troubleshooting solutions, I am adept at ensuring seamless operation of desktop systems and enhancing end-user productivity.💼 In my previous roles, I have demonstrated proficiency in diagnosing and resolving hardware, software, and network issues efficiently. I excel in deploying and configuring systems, performing software installations and updates, and maintaining comprehensive documentation for future reference.🔧 My technical skills include:-> Proficient in Windows and macOS environments-> Experienced in hardware installation, maintenance, and repair-> Skilled in Active Directory management and user account administration-> Familiarity with ITIL framework and ticketing systems (e.g., ServiceNow, JIRA)-> Strong knowledge of networking concepts (TCP/IP, DNS, DHCP)🌟 I thrive in dynamic environments where I can leverage my problem-solving abilities to deliver exceptional IT support services. I am passionate about staying updated with the latest technologies and methodologies in the field to continuously improve service delivery and user experience.📈 Let's connect to explore opportunities where I can contribute my expertise in desktop support engineering and grow professionally in the IT industry.