It Analyst
- Provided technical support for various systems and applications to Deutsche Bank- world's leading financial service provider and SSE plc.- multinational energy company.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Identified and resolved problems through root cause analysis and research.
- Participated in software and hardware upgrades, ensuring the smooth operation of systems
- Trained end-users on IT best practices and provided support for IT-related incidents.