It Analyst
• Provided technical support for various systems and applications to Deutsche Bank- world's leading financial service provider and SSE plc.- multinational energy company.• Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.• Identified and resolved problems through root cause analysis and research.• Participated in software and hardware upgrades, ensuring the smooth operation of systems• Trained end-users on IT best practices and provided support for IT-related incidents.