Rishabh S. Email & Phone Number

• Act as an expert and consultant to communicate Thirdera's unique approach to fulfilling requirements
• Manage Customer Outcomes to achieve the engagement's deliverables and promote the customer's desired results.
• Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
• Establish customer requirements, prepare deliverables, and lead teams to successful delivery in terms of scope, budget, client satisfaction and achievement
• Be the single contact to encourage collaboration and lead the delivery team throughout the engagement, often in collaboration with a services partner.
• Provide day-to-day support in a highly cross-functional organization. Be a “go-to” authority for the functional team on deployments and projects

Toronto, Ontario, Canada

• Project Manager owning the overall engagement with the client and working alongside to increasing adoption, retention, satisfaction, and consultant onboarding
• Managed end to end value for clients by acting as a trusted advisor
• To maintain a strong executive presence by establishing credibility and thus identifying new ways to add value and build client relationships along the way
• Facilitated monthly steering committee meetings with all stakeholders, managing action items, risks, and escalations
• Providing direct oversight to the project team during the full lifecycle of the engagement, acting as the escalation point.
• Accountable for ensuring fulfillment of all enterprise program office deliverables, tasks, and process-related activities, including, schedules, budgets, and forecasts

Toronto, Canada Area

• Takes projects from original concept through to final implementation, championing the development of strong project plans while leading cross-functional multi-disciplined resources through the execution of the plans to.
• To apply Agile methodologies, project management techniques and skills combined with significant experience in a large complex business environment in the implementation of the solution.
• Ensuring that all Scrum events take place and are positive, productive, and kept within the timebox.
• Managed communication and sync between the Product and Agile team to ensure the new requirements are incorporated in upcoming releases.
• To facilitates agile events – Facilitates team meetings, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective.

Noida Area, India

• Managed customer relationships in regular governance meetings and by handling customer escalations
• Part of the Contract and BOM verification team is responsible to ensure the solution is finalized as per the feasibility.
• Defined deliverables and derived plans to achieve the milestones.
• Tracked the variance between the planned and the actual values through the project.
• Collaborated with SMEs from cross-functional teams to ensure work completion is as planned and within scope.
• Managed existing scope to ensure business sustainability and participated in all phases of Project Life Cycle that included initiation, budgeting, resource planning, implementation, UAT, Issue Diagnostic, and Control.

Noida Area, India

• To interfaces with project stakeholders and executive sponsors, and to apply exceptional leadership skills to remove obstacles and resolve conflicts
• Streamlined the process for pilot ITIL modules (Incident Management, Change Management and Service Request Management) and ensured Continuous Improvement.
• Coordinated between multiple stakeholders Product owner, Process Consultants and Transformation Manager and collected their feedback and suggestions and accordingly finalized the scope of respective release.
• Worked with finance team to get the Bill of Material created for the customers to be migrated avoid any possibility of revenue loss.
• Ensured training, UAT, Signoff, Process documents update for Service Now users.

Noida Area, India

• Delivered client presentations to successfully demonstrate the pilot modules with technical know-how
• Managed requirements gathering sessions across multiple business units and compiled Requirements (BRD) documentation
• Coordinated UAT of the MIS application modules.
• Assisted client with technical-know how in implementing the MIS-system.
• Presented weekly status, risk, issue, decision deck to directors and steering committee members

Master Of Business Administration - Mba, It / Marketing

Activities and Societies: Aurora (cultural festival), Infotsav (Technology Events) • Summer internship at Tech Mahindra Ltd., Noida as a.

Bachelor Of Technology - Btech, Electrical, Electronic And Communications Engineering Technology/Technician

Activities and Societies: Four week industrial training at NTPC, Noida (June- July 2005) Organizing committee for annual fest (Jagriti)