Rishabh Kumar Johari Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

• Led the creation of a Customer Retention and Repeat Dashboard, improving visibility into customer behavior, driving a 15% improvement in retention rates.
• Developed a dynamic GMV Forecasting Dashboard based on currency fluctuations, projecting increases and decreases in GMV across different cohorts, aiding strategic decision-making and optimizing revenue growth.
• Designed and implemented an SOP for issuer currency credit allocation, improving tracking efficiency, reducing time and manpower by 20%, and increasing category-level GMV by 25%.

Bengaluru, Karnataka, India

• Led the migration of 300,000 tickets and 1 million chats from Freshdesk to LeadSquared, coordinating with the development team to implement custom CRM features, optimizing resources, and enhancing cost efficiency.
• Conducted analysis on student assessments and projects, achieving a 74% improvement in adoption metrics, directly impacting learning outcomes.
• Created and maintained KPI dashboards on Freshdesk, Metabase, and Google Sheets for real-time monitoring, delivering insightful monthly reviews and quarterly board presentations to drive data-driven decisions.

Bengaluru, Karnataka, India

• Led analysis on student exercises, assignments, and completions, improving performance metrics by 38% and enhancing student engagement.
• Developed a high-impact dashboard for monitoring class experience parameters, resulting in a 23% increase in class attendance by identifying patterns and implementing a successful student cancellation policy.
• Enhanced refund accuracy by 30% through collaborative Root Cause Analyses (RCA), streamlined defaulter processes, and created dedicated SOPs for improved data alignment and internal processes