Mission: To raise awareness on domestic abuse.Vision: NAAD will bring together activists, lawyers, other non-profits, social workers, employers, brands, all on one platform - with the single goal of tackling domestic violence and abuse. How will we do it?Too soon to tell...

Leading the in-house Sales CRM development for the org, serving 35k agents & 70Mn leadsReplaced Salesforce with in-house helpdesk & CRM system – saving USD 1.2 Mn annuallyLed a team of 5 analysts; coordinated with engineering teams to solve for data latency and bugsStreamlined post-sales journeys for all Byju’s and Aakash tablet learning and live class productsWorked closely with Business and Engineering teams for new product launches & ensuring smooth operations… Show more Leading the in-house Sales CRM development for the org, serving 35k agents & 70Mn leadsReplaced Salesforce with in-house helpdesk & CRM system – saving USD 1.2 Mn annuallyLed a team of 5 analysts; coordinated with engineering teams to solve for data latency and bugsStreamlined post-sales journeys for all Byju’s and Aakash tablet learning and live class productsWorked closely with Business and Engineering teams for new product launches & ensuring smooth operations post go-liveOur target: Ensuring every student gets the best learning experience, and every parent gets to know their child's progress. Show less

Program Managing all strategic initiatives for Business Operations, Customer Experience, and ProductImproved Test Drive to Delivery conversion funnel from 25% to 35%Reduced avg. time for car delivery from 24 days to 14 days (>40% reduction in Delivery TAT)Improved NPS from 0% to 70% - designed & implemented SOPs to give the best customer experienceReduced car returns from 5% to 3% - improved refurb standards and defined SOPs for car quality

Product ManagementUsed Voice of Customer, Data Analysis and Design Thinking to identify and solve customer pain pointsLed Product Strategy and Roadmap discussions, including market benchmarking and user researchWorked with Design team to make the user-interface on Order Pad and Funds Page more intuitiveLaunched Angel Assist, an AI-driven customer support page, serving 25K customers dailyProgram Management:Led a cross-functional team to reduce Customer Contact Ratio… Show more Product ManagementUsed Voice of Customer, Data Analysis and Design Thinking to identify and solve customer pain pointsLed Product Strategy and Roadmap discussions, including market benchmarking and user researchWorked with Design team to make the user-interface on Order Pad and Funds Page more intuitiveLaunched Angel Assist, an AI-driven customer support page, serving 25K customers dailyProgram Management:Led a cross-functional team to reduce Customer Contact Ratio from 12.5% to 8.5% in 4 monthsWorked with tech & non-tech teams to drive product & policy improvements to ensure best user experienceWorked on inorganic growth through strategic partnerships with new-age fintech organizationsBuilt the open-API platform to enable algo-trading firms and neo-banks to offer investment products Show less

My responsibilities included business development, account management and project delivery. I worked with several start-ups and PE funds to solve their business problems. My clients included India’s largest internet firms, ranging from fashion ecommerce to OTT platforms. I was also the captain of the cricket team.

SocGen is where I got my first experience in program management and project governance. I joined the organization as a business analyst, right after my MBA, and went on to work on several transformation projects.

This was the most exciting period of my working life, as I got a front-row seat to the transformation of India’s policy-making organization, NITI Aayog. I shadowed the CEO, Mr. Amitabh Kant, and got a chance to be part of several national-level initiatives. These initiatives ranged from improving India’s infrastructure, to changing the tax policies, to driving innovation at the grassroots level through a school-level intervention. My work involved coordination with various ministries… Show more This was the most exciting period of my working life, as I got a front-row seat to the transformation of India’s policy-making organization, NITI Aayog. I shadowed the CEO, Mr. Amitabh Kant, and got a chance to be part of several national-level initiatives. These initiatives ranged from improving India’s infrastructure, to changing the tax policies, to driving innovation at the grassroots level through a school-level intervention. My work involved coordination with various ministries, departments, as well as consulting partners. Show less

Audited public & private companies with revenues ranging from Rs 300 crores to Rs 5,000 croresIn-depth exposure to 6 industries: FMCG, agro-chem., tyres, steel tubes, health-care, & infrastructurePart of the audit team for 2 IPOs, with issue sizes of Rs 350 crores and Rs 425 croresWon Team Excellerator Award – awarded to the best performing team in a quarter (top 3%)