Rishabh Gupta Email & Phone Number

-Experienced IT professional, Network Engineer with 5+ years of professional experience specializing in Windows, Linux, Mac OS, and various customer service tools and technologies. -Customer-focused with track record of success in responding to customer’s needs in accordance with procedures. Has a history of building customer satisfaction and loyalty by delivering top-notch support and service. -Experienced working with the Microsoft 365 Product owner to design and deploy new Microsoft 365 solutions such as Microsoft Teams, Microsoft Planner, Microsoft Power Automate among others to improve ways of working in the organization.-Diversified knowledge in domain of Information Technology with MS Azure Active Directory, MS 365 admin centre, VMware, Cisco ISE, Cortex XDR, TCP/IP, OSI, DNS, HTTP/HTTPs.-Provided technical user support for incidents escalated from the helpdesk and resolve system / application issues..-Assisted with the migration of content from various sources (country office servers, google drive, drop box, personal computers, one drive, SharePoint etc.) to Microsoft 365 environment as designed.-Talented in troubleshooting problems with excellent analytical and critical thinking skills.

Listed skills include Promotional Videos, Information Technology, Coreldraw, Business, and 24 others.