Rishabh Shah Email & Phone Number

Regina, Saskatchewan, Canada

Banking Advisor

Regina, Saskatchewan, Canada

• As a Creditor Insurance Specialist, I am the single point of access for clients regarding creditor insurance on lending accounts and claims. I ensure that the solutions provided have met the clients’ needs and are.
• Focused on the client experience, I am accountable for providing specialized advice to our stakeholders and external partners about creditor insurance products. This involves conducting technical analysis, providing.
• Experienced in navigating demanding situations when discussing unusual circumstances and situations with a distinct difference of opinion, while dealing with dissatisfied clients. Able to find the appropriate solution.
• Provide feedback to the manager by identifying potential areas of improvement in handling escalated issues and implementation of new processes, products, and initiatives to enhance operational efficiency.
• Provide guidance and support to branches and mortgage advisors in handling creditor insurance customer issues effectively and efficiently at the first point of contact, and take precautionary measures to enhance client.
• Coach and mentor new employees on products, procedures and workflows, as part of a peer-to-peer mentoring program to ensure a seamless onboarding process and achievement of their professional development goals.

Regina, Saskatchewan, Canada

• I thrived in a fast-paced working environment as the first point of contact for clients calling in with questions or requests related to their banking needs as an inbound financial service representative.
• I deeply understand CIBC’s suite of products and proactively identify opportunities to match clients with the right products and solutions that will enable their financial success.
• I helped clients with products and solutions which includes bank accounts, credit card products, secured investments, overdraft protection, bill payments, secured and unsecured credit products, and more.
• I have received multiple positive feedbacks and appreciation from our clients for actively suggesting banking options and promoting CIBC’s digital banking which helps them to achieve their financial goals.

Regina, Saskatchewan, Canada

• As a human resources specialist and an acting branch manager, I efficiently helped to grow the regional business by marketing, upselling, generating repeat sales, price quoting, and resolving Client’s problems by.
• Recruited new applicants by developing creative recruitment tactics and assisting through the employment process including Applicant Tracking System (ATS), staffing app – JobStack and text alert to ensure workforce.
• Matched applicants with open positions, rewarding work and ensured that the match works great for both the job seeker and our customer.
• Promoted a culture of safety by always keeping safety and compliance top of mind as per occupational health and safety regulations. I effectively interact and build relationships with a diverse employee population.
• With a flexible positive attitude in a fast-paced environment, I improved daily branch operations through proper documentation and administration, business communication, multi-tasking, calendar management and meeting.
• Processed regular payrolls for our temporary workers promptly according to the standardized payroll system.

Regina, Saskatchewan, Canada

• Leading by example, I model appropriate work ethic, supervised and strengthened diverse team performance with continuous training strategies, and handled high-volume work.
• Enhanced customer service standards and reduced the order processing time by consistently providing efficient and courteous food and beverage services in a fast-paced, rapidly changing environment.
• Implemented strict sanitation standards for ensuring appropriate food handling, public health and encouraging safe work behaviour as per WHMIS standards.
• I streamlined processes to track orders, maintain inventories and sales effectively.
• Executed administrative & clerical tasks, maintained logs & documentation per daily procedures, arranged meetings, answered phone calls and took messages.
• Enact new procedures and integrate updates communicated by management. I gave employee feedbacks, set expectations, and completed performance evaluations.

Regina, Saskatchewan, Canada

• Processed claims for damaged, returned and liquidated goods promptly. In addition, I effectively collaborated with multiple departments to ensure proper claim routing and handling.
• Researched billing issues to determine possible error causes and assist with claims submission when needed. I effectively communicated with vendors for returns and recalls.
• Cross-trained to work as a Direct to Store Delivery receiver and trained to operate power equipment.

Vadodara Area, India

• Supported Electrical Engineering graduate students in selecting research topics, planning projects, and meeting graduation requirements.
• Researched study materials as per Gujarat Technological University's syllabus requirement.
• Conducted the following Electrical Engineering's practical laboratory work for students: Electrical Machine-1, Electrical Measurements and Instruments, Electrical Power System Simulation
• Successfully organized various technical events and encouraged various debates to develop student’s understanding of Engineering.

Vadodara Area, India

• Built strong relationships with students through class exchanges and academic advisement.
• Prepared lab manuals, reports and coordinated data management for institutional accreditation.

Vadodara, Gujarat, India

• Assembled and wired and electrical panels, operator's station, junction boxes and implemented engineering modifications to match customer's specifications.
• Installed and commissioned various electrical LT panels and provided on-site support in multiple projects across the Gujarat state in India.
• Troubleshoted various electrical component failures and had done loss privation maintenance, carried out routine maintenance, maintained logs and rainchecks. ( Power Circuit, Control Circuit, Switches, Terminal Blocks.
• Drafted Electrical Power and Control wiring schematics using AutoCAD software for various LT/HT panels to customer specifications.
• As part of the panel manufacturing/fabrication process, I used the Maxcut software tool to optimize cutting diagrams and generated cost estimates of the sheet metal.
• Maintained all documentation and filling systems as per ISO:9001 standard through Enterprise Resource Planning (ERP) system.

Post Graduate, Business Management, Distinction

Activities and Societies: Relevant Competencies • Business Communication • Marketing Management • Business Leadership • Cross-culture.

Master Of Electrical Engineering, Power System, Distinction

Activities and Societies: Relevant Competencies • Power System Protection • Electrical Machines • Power Quality Management • Power System.

Certified Scrummaster®, Scrum

Activities and Societies: Through CSM training, candidates learn the Scrum framework and gain an understanding of team roles, events and.

Post Graduate, Energy Management - Built Environment, Distinction

Activities and Societies: Relevant Competencies • HVAC System • Green Building Project • Water Treatment • Electrical Systems • Building.

B.E. Electrical, Electrical Engineering, 1St Class

1) Achieved 1st rank in “Project presentation” on the topic of “Energy Theft Detector” and electronic energy meter at a national level.

Post Graduate Diploma, Industrial Automation Prolific, A

Certificate, Autocad