MBA Student | Technical Support Engineer | Data Analytics & Project ManagementAs a Global MBA student with a dual specialization in Data Analytics and Project Management, I combine a solid engineering foundation with hands-on experience in technical support, client onboarding, and process optimization. My journey spans roles where I’ve led initiatives in data analysis, strategic recommendations, and performance tracking, working alongside cross-functional teams to streamline operations and enhance client satisfaction.Core Competencies:Data Analysis & Visualization: Proficient in Excel, Power BI, and Jupyter Notebooks, with a track record of leveraging data insights to drive process improvements.Technical Proficiency: Skilled in programming languages such as Python, SQL, C++, and Java, along with hands-on experience in tools like Freshdesk, ServiceNow, and Postman.Problem-Solving & Client Communication: Adept at handling high volumes of support tickets, resolving 800+ cases with a 98% first-call resolution rate and producing actionable reports that inform business decisions.Professional Experience:In my recent role as a Technical Support Engineer at Mphasis, I led the onboarding for JSR, managed client issues through Freshdesk, and developed knowledge base articles to streamline support operations. Additionally, I worked on data analysis projects to improve client satisfaction scores and collaborated on process optimization for Ardonagh Group, achieving significant backlog reductions.The Internships & Projects:During my internship at Icertis, I optimized system performance and led the creation of a troubleshooting directory website on SharePoint, enhancing team efficiency. My academic projects have further solidified my analytical skills, including developing a Library Management System using Python and SQL.Education & Certifications:Global MBA in Data Analytics and Project Management, La Trobe UniversityB.Tech in Computer Science Engineering, Manipal Institute of TechnologyIBM Data Science Professional Certificate | Digital Marketing Specialization from the University of IllinoisPassionate about applying my technical and analytical skills to solve business challenges, I’m actively seeking opportunities in data-driven roles where I can make a meaningful impact. Let’s connect if you’re looking for a motivated team player ready to tackle complex problems and drive results.