With over 9 years of experience in account management and business development, I am a customer success manager at Evina, a leading provider of cybersecurity solutions for mobile payments. As an Associate of the Chartered Institute of Marketing (ACIM), I have a strong background in digital marketing strategy, which enables me to deliver actionable digital strategies for clients.My mission is to provide continuous support throughout the customer journey, from onboarding to renewal and expansion. I establish strong relationships, optimize product utilization, and drive customer satisfaction by understanding users' needs and contributing to Evina's product roadmap. I also strive to improve NPS, create impactful case studies, and identify upsell opportunities for revenue growth. I am passionate about empowering my customers and be their trusted advisor.