Rishad Rasheed Email & Phone Number

With over 9 years of experience in account management and business development, I am a customer success manager at Evina, a leading provider of cybersecurity solutions for mobile payments. As an Associate of the Chartered Institute of Marketing (ACIM), I have a strong background in digital marketing strategy, which enables me to deliver actionable digital strategies for clients.My mission is to provide continuous support throughout the customer journey, from onboarding to renewal and expansion. I establish strong relationships, optimize product utilization, and drive customer satisfaction by understanding users' needs and contributing to Evina's product roadmap. I also strive to improve NPS, create impactful case studies, and identify upsell opportunities for revenue growth. I am passionate about empowering my customers and be their trusted advisor.

Listed skills include Market Research, Team Management, Business Development, Marketing Strategy, and 27 others.

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  Customer Success Manager

  Evina

  Feb 2022 - Present - Dubai, United Arab Emirates

  As a customer success manager, I prioritize delivering measurable returns on investment for clients by providing continuous support throughout the customer journey. I establish strong relationships, optimize product utilization, and drive customer satisfaction. By understanding users' needs, I strive to improve NPS, create impactful case studies, and contribute to Evina's product roadmap. Ensured efficient onboarding for customer adoption, renewal, and expansion, while identifying upsell opportunities for revenue growth.