Project Manager with a proven track record of strategically guiding organizations to reach goals. Experienced and self-motivated bringing forth valuable industry experience and a passion for management.
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Co-FounderProjectbar Inc. Jan 2024 - PresentToronto, Ontario, CanadaPartner - New Business -
Project ManagerTtb Internet Security May 2020 - Aug 2023CanadaProject/Customer Success manager for TTB antivirus working as a lead and customer success manager.Key responsibilities :Overlooking project execution and deliveryManaging customer success and support teamB2B partnerships management.Managed a portfolio of key accounts, ensuring timely delivery of value propositions and actions to achieve customer success.Developed and executed strategies for customer growth and retention, resulting in a 25% increase in revenue.Acted as the primary point of contact for clients, addressing their needs, conducting regular check-ins, and resolving issues promptly.Collaborated with internal teams to advocate for customer requirements, leading to the prioritization of feature requests and enhancements.Achieved a 90% renewal rate for the year 2022/2023TTB Antivirus rated 5.6/6 by AV Test -
Site Lead, Device Labs, R&DUber Jan 2019 - Feb 2020IndiaDesigning and deployment of Mobile test strategies assisting developersSupporting 3 test sites and catering to company wide teams and assisting them across platformsOptimizing daily operations and creating SOPs for workforce to followResponsible for mobile platform device support through mobile device labs -
Test Engineer Ii, Mobile Platform R&DUber Dec 2017 - Dec 2018Gurgaon, IndiaTesting the Uber app builds, updated weeklySolving network related issues for Uber via on road testing of the app and devices
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Mobile Operations CoordinatorUber Jan 2017 - Dec 2017Gurgaon, IndiaBuilt a team of 30 individuals to lead operations in-house and on field.Partnered with 9 OEMs for streamlining a new vehicle purchase for driver partners and hence reducing the lead time to onboard a partner.Raised 25,000 $ for an RnR campaign for driver partners.Supply acquisition, training and on-boarding of new supply.Leading projects in the Public Sector.Closing B2B partnerships for Uber on a local/regional level -
Operations ConsultantUber Aug 2015 - Dec 2016Chandigarh Area, IndiaDocumented customer service best practices and procedures to ensure compliance and accuracy.Collaborated with cross-functional teams to ensure customer inquiries were answered in a timely and accurate manner.Trained and mentored new customer service representatives, resulting in fewer customer escalations.Analyzed customer service metrics to identify areas for improvement, resulting in a increase in customer satisfaction.
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InternFederal Mogul Automotive Products (India) Ltd Jan 2015 - Jun 2015Gurgaon, IndiaUnderstanding of manufacturing of various automotive parts. Studying and helping improve the processes.Setting up and analysis of New Machinery.
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Director OperationsAiesec Jan 2014 - Dec 2014Chandigarh -
Finance ManagerAiesec Jan 2013 - Dec 2013Chandigarh
Risham T. Education Details
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Rayat And BahraMechanical Engineering
Frequently Asked Questions about Risham T.
What company does Risham T. work for?
Risham T. works for Projectbar Inc.
What is Risham T.'s role at the current company?
Risham T.'s current role is Project Manager | Ex-Uber | TTB.
What schools did Risham T. attend?
Risham T. attended Rayat And Bahra.
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