Partner - New Business

Project/Customer Success manager for TTB antivirus working as a lead and customer success manager.Key responsibilities :Overlooking project execution and deliveryManaging customer success and support teamB2B partnerships management.Managed a portfolio of key accounts, ensuring timely delivery of value propositions and actions to achieve customer success.Developed and executed strategies for customer growth and retention, resulting in a 25% increase in revenue.Acted as the primary point of contact for clients, addressing their needs, conducting regular check-ins, and resolving issues promptly.Collaborated with internal teams to advocate for customer requirements, leading to the prioritization of feature requests and enhancements.Achieved a 90% renewal rate for the year 2022/2023TTB Antivirus rated 5.6/6 by AV Test

Designing and deployment of Mobile test strategies assisting developersSupporting 3 test sites and catering to company wide teams and assisting them across platformsOptimizing daily operations and creating SOPs for workforce to followResponsible for mobile platform device support through mobile device labs

Testing the Uber app builds, updated weeklySolving network related issues for Uber via on road testing of the app and devices

Built a team of 30 individuals to lead operations in-house and on field.Partnered with 9 OEMs for streamlining a new vehicle purchase for driver partners and hence reducing the lead time to onboard a partner.Raised 25,000 $ for an RnR campaign for driver partners.Supply acquisition, training and on-boarding of new supply.Leading projects in the Public Sector.Closing B2B partnerships for Uber on a local/regional level

Documented customer service best practices and procedures to ensure compliance and accuracy.Collaborated with cross-functional teams to ensure customer inquiries were answered in a timely and accurate manner.Trained and mentored new customer service representatives, resulting in fewer customer escalations.Analyzed customer service metrics to identify areas for improvement, resulting in a increase in customer satisfaction.

Understanding of manufacturing of various automotive parts. Studying and helping improve the processes.Setting up and analysis of New Machinery.