Rishard Johnson Email & Phone Number

Buffalo, New York, United States

and informed judge disposition.Search state records to determine the location of impounded vehicles, utilizing the Microsoft Excel program to inform clients of Buffalo Police’s confiscations and pick-up locationsDevelop and records case records and reports, informing clients of the amount owed, outstanding balances, and next steps.Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.Upheld quality control policies and procedures to increase customer satisfaction.Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.Assisted in escalated customer problems via phone, email, and live chatConducted regular call monitoring to ensure a superior client experience.Participated in project meetings, created new processes and procedures, and trained agents accordinglyAnswered inbound calls, chats and emails to facilitate customer service.Mentored new employees on procedures and policies to maximize team performance.Documented customer correspondence in CRM to track requests, problems and solutions

Buffalo, New York, United States

Screen more than 200 traffic violation inquiries per day through New York State Department of MotorVehicles software, assisting clients in over the phone and in-person decisions● Train incoming employees using a customized onboarding process, including shadowing, monitored work,and training feedback, to ensure thorough knowledge of state software and systems● Conduct client interviews, verifying ticket and contact information for judge’s records, allowing forthorough and informed judge disposition● Search state records to determine location of impounded vehicles, utilizing Microsoft Excel program toinform clients of Buffalo Police’s confiscations and pick up locations● Develop case records and reports, informing clients of amount owed, outstanding balances, and next steps● Act as stand-in supervisor as needed, mediating customer interactions and managing employees.

Buffalo, New York, United States

● Conduct site evaluations three times daily checking food temperatures, cleanliness, and expiration dates toensure health codes and food safety protocols met● Examine hospital notes for residents, combined with superior knowledge of dietary and health restrictionsto safely provide more than 900 meals per day to over 250 residents● Manage schedules for all kitchen staff, designating workstations and filling in where necessary● Oversee and enforce “four strikes” disciplinary practices in alignment with Union standards for workplace regulations● Train new staff in food safety, kitchenware, and resident communication ensuring understanding of cultureand expectations through thorough onboarding● Create daily customized menus using Meal Tracker system, allowing residents autonomy to choose mealswhile ensuring health and dietary restrictions considered● Supervise staff of 25 employees, assigning food stations, overseeing all meals, and ensuring safety protocolsand health standards implemented

Buffalo, New York, United States

Counselor for teenage kids· Helped with homework· Established and assisted with recreational activities· Served food and helped with menu setting· Clean up activity areas· Mediate and assist with conflict resolution

Bachelor Of Applied Science - Basc, Hospitality Administration/Management, 3.3

Activities and Societies: NATIONAL SOCIETY FOR MINORITES IN HOSPITALITY

Bachelor Of Science - Bs, Hospitality Administration/Management, 3.4

Activities and Societies: National Society for Minorites in Hospitality.

Bachelor Of Applied Science - Basc, Hospitality Administration/Management, 3.0

Activities and Societies: National Society for Minorities in Hospitality

Associate Of Arts And Sciences - Aas, Culinary Arts/Chef Training

Activities and Societies: COLLEGE BASKETBALL.

Associate Of Science - As, Culinary Arts/Chef Training, Sophmore