Rishav . is a Associate Technical Services Manager : Trust and Security at LinkedIn. Colleagues describe them as "I highly recommend Rishav for any future opportunities. I have had the pleasure of working with him for around two years as part of the TES Horizontal Team, where we both supported the Enterprise Platform (EP) and Provisioning space globally at the Tier 2 level. Rishav has been an invaluable team member, demonstrating exceptional leadership, communication, and technical skills. His proactive approach and enthusiasm in motivating the team have been instrumental to our success. Rishav's efforts in hosting informative sessions and providing valuable resources on various tools, such as Kusto, Treeidsearch, PEM Investigator, and the Observe tool, have been greatly appreciated. His extensive product knowledge and initiatives, such as creating the One Stop Shop Horizontal Tier 2 Dashboard in D365 and detecting and reducing misdirects in our queue, have significantly improved our team's efficiency and representation. His contributions to the EP/Provisioning playbook and role as a liaison between the EP/Prov TES Team and Tier 3 have also been noteworthy. Rishav's dedication to continuous development and his role as a productivity champion have made a substantial impact on our team's performance and morale. He executed a plan to reduce misdirects landing in our queue by notifying not only our direct peers but also the broader Support community, sharing the roadmap to success in a top-to-bottom approach. He also synchronized with the EMEA and APAC leads to ensure proper delegation regarding the case misdirect issue. Additionally, Rishav has improved our representation to the wider PQ Team during PQ metrics meetings, shifting the focus from numbers alone to data storytelling. Rishav was also a recipient of the Friction Fighter Award in Product Quality (PQ), which highlights his exceptional ability to proactively identify and resolve issues. Furthermore, he played a significant role in the PQ Gem initiative, contributing to the creation and submission of proactive solutions that have enhanced our operational efficiency. Personally, Rishav has been a tremendous help in deepening my understanding of the EP and Provisioning space, and I am grateful to have had the opportunity to work alongside and learn from him. His knowledge, patience, and innovative thinking will be a tremendous asset to any team."