One of the Pilots of the Hyderabad Chat Support Team. Looking Forward to make it the next big thing in SFDC Customer Success, truly pioneering for #Supportfromanywhere. One of the coolest features - No product and topic filter....From Experience Digital All Sites to SOQL query, from Omni-bot to Flows, bring anything to my table...I will have the next step for you...Current and On going work sphere as a Technical Support Engineer - Currently working as a support engineer at Salesforce. Hands on with Sales Cloud issues in a wider spectrum, from setting up the org to troubleshooting business. stopping issues. Additionally, trained and hands on Tableau CRM Analytics cloud, from creating a local connect to troubleshooting dataflows, recipes, datasets. etc. Previous Experience as a Consulting Senior Support Engineer - Worked in the capacity of Senior Salesforce Support Engineer for Cognizant. Handling Sales Cloud issues including Sales Cloud out of the box features like Territory Management, Lightning Dialer and High Velocity Sales. Extensive Knowledge in Sales Cloud with add on experience with service cloud mainly Case management. Experience with Salesforce - 3.5+ years with Salesforce Associate, ADM 201 (admin), ADM 211 (advanced admin) and Sales Cloud Consultant certifications with Ranger Status in Trailhead (More than 100 badges and 50000+ points). Additional Hands on Experience - Data Management (Data Import Wizard, Apex Data Loader) and Reports and Dashboards (Implementation and Troubleshooting)