Rishav Sarkar Email & Phone Number

Hyderabad, Telangana, India

> Examining client account information such as transactions, past interactions with customer support, customer behavior, etc. to look for signs of account takeover, brushing scams, seller abuse, etc. > Auditing customer service agents and their contacts with customers, to identify potential Social Engineering scams leading to concession abuse.> Writing up investigation reports to escalate frauds in a customer’s account, to management.> Identifying forged… Show more > Examining client account information such as transactions, past interactions with customer support, customer behavior, etc. to look for signs of account takeover, brushing scams, seller abuse, etc. > Auditing customer service agents and their contacts with customers, to identify potential Social Engineering scams leading to concession abuse.> Writing up investigation reports to escalate frauds in a customer’s account, to management.> Identifying forged documents submitted by fraudulent accounts.> Identifying financial frauds attempted by fraudsters through UPI IDs. Show less

Hyderabad, Telangana, India

Auditing customer support agents' interactions with customers to ensure CSAs comply with WFH standards set by the management.Auditing support media such as calls, chats, emails between CSAs and Customers to make sure no customer PII(Personally identifiable information) is disclosed to a possible fraudster, willingly/unwillingly.As an SBR associate, I have worked across mulltiple dashboards consisiting of delicate PII such as account passwords, credit cards, login credentials… Show more Auditing customer support agents' interactions with customers to ensure CSAs comply with WFH standards set by the management.Auditing support media such as calls, chats, emails between CSAs and Customers to make sure no customer PII(Personally identifiable information) is disclosed to a possible fraudster, willingly/unwillingly.As an SBR associate, I have worked across mulltiple dashboards consisiting of delicate PII such as account passwords, credit cards, login credentials, Social security number, bank account info etc. Show less

Master Of Business Administration - Mba, Finance

Bachelor'S Degree, B.Sc. Computer Systems

Intermediate, Maths Physics Chemistry