Rishav Sharma Email & Phone Number

Gurugram, Haryana, India

• Managed Salon Category which is present in 20 cities generating a GMV of 3.5 Cr/monthly.
• Scaled the business by 1.75x in last 1 year from 2 Cr/monthly to 3.5+Cr/monthly.
• Launched 13 New Tier 2 Cities, New Offerings/SKUs & Onboarded 250+ Partners to capture demand.
• Increased the Capacity utilization from 66% to a constant 80%+ by launching Subscription model for Service professionals.
• Worked on Quality and pushed the customer NPS from 55 to 65+ by identifying at home fit & launching exclusive services.

Gurugram, Haryana, India

• Setup the entire Customer Experience for Domestic Business.
• Launched Chat support & reduced the contact rate by 60% by streamlining the escalation Process.
• Designed & implemented SOPs to solve customer queries & escalations.
• Designed & launched Subscription based cleaning service which is till date the biggest contributor in GMV for the category.
• Analyzed the demand & supply metrics on various fronts & increased the service delivery% from ~65% to 75%+.

Mumbai, Maharashtra, India

• organized and coordinated events in the orphanages.
• Actively Participating in team meets and various project.

Kolkata, West Bengal, India

• A detailed study of all the departments of Production & prepared a study report on it.
• I have worked on the verification and auditing of allocated units.

Master'S Degree, Business/Commerce, Honours

Bachelor Of Commerce - Bcom, Business/Commerce, Honours