Rishabh Gupta Email & Phone Number

Pune, Maharashtra, India

East India

I spent a solid five years with MG India, where I was in charge of the North and East India markets which included Uttar Pradesh, Uttarakhand, West Bengal, Assam, North East, Orissa, Bihar, Jharkhand, and Chhattisgarh.>Responsibilities include day-to-day operations of the dealerships- Retails, Wholesales, SOP adherence, Customer delight, Manpower availability- Training & Development & Hygiene checks.>Boosted Dealer profitability by 30% through team leadership & focused action plan.>Analyzed sales data to identify failing outlets and implemented a focused recovery program, resulting in a 15%-20% sales increase within 3 months.>Broader duties include implementation of Sales Enablers such as Exchange, Finance, Marketing Activations, and Corporate penetration.

Jaipur Area, India

I was in charge of specific Rajasthan markets such as Jaipur, Alwar, the NH-48 Belt, Sumerpur, Sirohi, and Pali which included 10 primary dealerships as well as almost 100 secondary networks (ASC and ARD) with a monthly volume of approximately 5000 two-wheelers.Key Achievements--Developed Alwar region geographically enhanced to 34 touch points from 25.-Took Market Share in Motorcycles to 83% YTD basis.-Highest ever festival numbers (9000 TW in 32 days) in 2019.-Best Sales number for 5 dealerships on YTD basis with a growth of more than 40%-Qualified for 2 contest in a single year basis Target achievement-Devised and executed a go-to-market strategy to introduce and increase market penetration of scooters in Jaipur market-Led aggressive test drive campaigns in the secondary network to improve scooter market share.Have been known for aggressive, result-oriented BTL activations and public relations building among dealership principles.

Nasik, Maharashtra, India

This was my first position as a Management Trainee later promoted as ASM where I was looking after parts of the West Region which included Pune, Nagpur, Akola, Amravati, Nashik, Dhule, and Nandurbar.Core Functions-1-Channel management which includes Distributors, Direct Dealers, Chain stores and Modern trade.2-Maintaining minimum billing points every month.3-Enhancing numeric reach as well as weighted distribution.4-Competitive Bench marking- Products,Pricing.5-Account Management - Primary scheme Design, Negotiation, Reconciliation, Order Generation, Stocking.6-Market Mapping, Defect Management.Support Functions-1)CFA Operations + Logistics- Space Management - Stacking (Fresh Inventory & Defectives)Goods In & Out ProcessOrder Processing & tracking Invoicing - SAP2)Commercial-Credit management for TPsAppointment and Termination of Trade Partners Terms of PaymentReceivablesCheque Dishonours Inventory Control- Obselete, Ageing Understanding of Storage cost & Carrying costsDealer Profitability & Branch ProfitabilityDBP(Dealer billing price)ETD(Extra trade discount)Net Landing Cost(NLC)3)Consumer Service-Consumer Call ManagementEscalation ChartHandling of Consumer Forum CasesService Partner ROITraining of Service EngineersField Supervision of SP’s4)Retail Marketing-RE Management - Salary, Funding, Productivity Norms and ControlCounter allocationstructure of TL, Retail Trainer, MWO Chef, Marketing CordinatorActivationsShopfloor visbilityVendor ManagementTracking of Secondary Sales

Nagpur Area, India

Pune Area, India

Responsibility:• Managing Alumni Network, ISB&M (All Campuses)• Training Juniors Members• Developing Web portal for Alumni & Student• Organize Alumni Meets, Convocation, On-campus Alumni EngagementLearning Outcome:• Team management• Strategy Planning• Team Work• Day to Day schedules of call plan & reviews• Event management• Practice of CRM• Database Management• Operations planning• Fund Management• Vendor Management

Mumbai Area, India

Objective:-• Understanding the existing communication strategy in B2C segment of Salaried Personal Loans department• Study of customer acquisition process (Lead generation to Loan disbursal)• Finding out areas of improvement in both inbound & outbound process• Study on major milestones in customer acquisitionScope:-• Salaried Personal Loans Department under D2C Business of Mumbai & Pune.Process-• Made calls to different ASM’s of Mumbai & Pune.• Worked with the inbound & outbound team of SAL PL department• Reorganized the process flow of leads generation & transfer Responsibilities:-• Creation of more Leads for the business • Delivering customized sales pitch for every individual customer• To make sure that every lead moves from one phase to the other phase of sales funnel• Increase the Conversion Ratio of Leads• Designing the Email and SMS content for DNC customers• Interact with customers & PSFLearning:- • Knowledge about customer communication about specific loan products to the targeted customer.• Major stages in customer acquisition process & reason for customer dropout from each of the stage• Familiarizing & learning company’s CRM• Consumer perception about BFL vis-à-vis major competitors• Lead generation strategies by BFL considering they lack large customer interface as they are an NBFC.

Gurgaon, India

Asp.NETVisual BasicDeveloped ERP SystemFull Fledged ERP WEBSITE

Core JavaAdvance JavaServletsJSTL

Pgdm, Marketing And Finance, 7.1/8

Activities and Societies: Coordinator Alumni Cell, HR Share 14, Alumni Meet 15, Convocation 14, Forza 14.

High School, Physical Sciences