New Business Development and Client Retention

As a Business Development Associate , I have to maintain and understand the sales process, building relationship with clients , generating leads and closing deals.Objectives of this Role#Represent the company’s products and services, starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet needs#Meet weekly, monthly, and annual sales quotas through the successful implementation of sales and marketing strategies and… Show more As a Business Development Associate , I have to maintain and understand the sales process, building relationship with clients , generating leads and closing deals.Objectives of this Role#Represent the company’s products and services, starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet needs#Meet weekly, monthly, and annual sales quotas through the successful implementation of sales and marketing strategies and tactics#Generate leads and build relationships planning and organizing daily work schedule.#Develop and implement territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the fieldDaily and Monthly Responsibilities#Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities#Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories offered#Possess in-depth product knowledge and be able to conduct demos and relay objection handling#Coordinate with other sales reps to ensure company quotas and standards are being met, performing market research and regular competitor monitoring Show less

“Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”Serving as the voice and face of the company, I have to manage inbound and outbound calls and also email requests with helpful approach.Objectives of this Role#Manage a large volume of inbound and outbound… Show more “Customer service means going above and beyond to keep the customer happy, whether that means answering any questions they have or resolving issues with a positive attitude. Customer satisfaction is the top priority, and hopefully creating loyal, returning customers.”Serving as the voice and face of the company, I have to manage inbound and outbound calls and also email requests with helpful approach.Objectives of this Role#Manage a large volume of inbound and outbound calls, emails, and chats with knowledge and efficiency#Identify and address customer needs with a goal of complete satisfaction#Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers#Meet customer service department sales targets#Follow company communications guidelines and procedures #Recommend improvements to processes for improved company efficiencyDaily and Weekly Responsibilities#Build expert and dynamic knowledge of company products and services#Research information using available resources to satisfy customer inquiries#Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships#Respond quickly, professionally, and accurately to all customer inquiries regarding orders, status requests, complaints, product returns, and warranties Show less

• Ensure Strict adherence of Sales process and Internal procedures.• Strategize Up-sell of various online promotional tools based on marketing mix of SME’s and their consumer behaviour.• Implement Strategic plans to maximize brand potential.• To stay connected with our existing clients and help them to go global and achieve optimum business opportunities.• One step solution to be aware with competitor, market, business new trends.• Retain our customers through problem… Show more • Ensure Strict adherence of Sales process and Internal procedures.• Strategize Up-sell of various online promotional tools based on marketing mix of SME’s and their consumer behaviour.• Implement Strategic plans to maximize brand potential.• To stay connected with our existing clients and help them to go global and achieve optimum business opportunities.• One step solution to be aware with competitor, market, business new trends.• Retain our customers through problem solving, good services and business opportunities along with relentless support. Show less