The Birtenshaw Group provides a creative and dynamic range of Care and Education services for children and young adults with Special Educational Needs and Disability (SEND).

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Taking on wider ownership of the Digital Solutions and Performance across the whole of SMB, includingMid-Market, Partner and the Soho channelsCommercially responsible for the delivery of Digital Solutions through the management/leadership ofa Digital sales team. Created and recruited a new team, responsibilities include building and closingthe Digital Solutions pipeline across many channels within the SMB Channel. Aligning team to SMBDigital products, measuring key objectives to deliver deployment of valuable and profitable end to endsolutions. Whilst maintaining key strategic relationships both internally and externally to deliver andexceed sales targets which includes management of virtual teams including Vendors and Dedicated3rd Party specialist support team. Providing accurate forecasting and reporting to sector heads andSLT. Responsible for recruitment, development, motivation, coaching and operational management ofsales teams. Pro-actively drive knowledge of CCV methodologies within the team, that ensure all teammembers work in line with the O2 core values and O2 way standards and disciplines at every customercontact. Develop and maintain a personal cross function profile to ensure virtual team managementand issue resolution, these include commercial finance, channel marketing, business customer serviceteams and take to market teams.

Managing all Commercial and Social activity across the business that take place in Greater Manchester. Meeting with employees to evaluate business progress and create and institute localised strategies to accomplish the goals of the company. Developing O2's relationships with key stakeholders and senior figures around Manchester to increase the reach of O2 around Manchester. Creating a cultural and ways of working change whereby we move away from a national, one size fits all commercial approach, towards a more joined up, hyper-local and entrepreneurial one.

Commercially responsible for the delivery of Digital Solutions through the management/leadership of a Digital sales team. Created and recruited a new team, responsibilities include building and closing the Digital Solutions pipeline across many channels within the SMB Channel. Aligning team to SMB Digital products, measuring key objectives to deliver deployment of valuable and profitable end to end solutions. Whilst maintaining key strategic relationships both internally and externally to deliver and exceed sales targets which includes management of virtual teams including Vendors and Dedicated 3rd Party specialist support team. Providing accurate forecasting and reporting to sector heads and SLT. Responsible for recruitment, development, motivation, coaching and operational management of sales teams. Pro-actively drive knowledge of CCV methodologies within the team, that ensure all team members work in line with the O2 core values and O2 way standards and disciplines at every customer contact. Develop and maintain a personal cross function profile to ensure virtual team management and issue resolution, these include commercial finance, channel marketing, business customer service teams and take to market teams.

Commercially responsible for the delivery of a targeted set of results through the management/leadership of a sales team. Provide accurate forecasting and reporting, to Sector Head/Regional Head levels. Successfully launched Microsoft Office365 in the SME channel, coordinating pre sale support function throughout the whole sales channel. Successfully Delivered a Lead Generation programme for SME managed customers utilising an outsourced Partner (MJ Flood).  Maximise customer satisfaction, revenue and tenure in all activity. Responsible for recruitment, development, motivation, coaching and operational management of sales team. Pro-actively drive knowledge of CCV methodologies within the team, that ensure all team members work in line with the O2 core values and the O2 way standards and disciplines at every customer contact..  Develop and maintain a personal cross function profile to ensure effective virtual team management and issue resolution. These include Commercial Finance, Channel Marketing and Business Customer Services.