Recruitments at Aegis Limited

Managing Mass Hiring for BPO-ITES clients.

Worked on support-level positions by doing sourcing through Job Portal websites – Naukri.com, MonsterIndia.com

Held Team Leader position (Individual Contributor) from September 14, 2011 to July 08, 2012:Got rebadged from IBM to Kelly Services Pvt. Ltd. Worked on the client location: IBM Global Process Services, Gurgaon. The project is IJP Recruitments (Delivery Team) – (Internal Hiring from Band 4 to Band 7) for Business Operations & Support Functions – WFM, IT, HR, Training, Quality

Assistant Manager (Individual Contributor) – IJP Recruitments (Delivery Team): Worked with IJP Recruitment Team (Internal Hiring from Band 4 to Band 7) for Business Operations & Support Functions – WFM, IT, HR, VASS Training, QualityPrior experience in Recruitments within IBM as Front-Line Recruiter Vendor Hiring : Did Vendor Hiring by visiting Consultants (Vendors) who are located all across Delhi/NCR and outstation for agent level hiring (Band 3 to Band 4) for various Voice and Non-Voice based profiles/processes.Sampark Hiring:Employee Referral Benefit Program – I have worked in Sampark by hiring candidates for Voice and Non-Voice processes. (Candidates referred by the existing employees in the organization)Campus Recruitments: IBM GPS has a fully dedicated Campus Hiring team pan India for the acquisition of talent for the voice business for all the International delivery centers in India. The Campus hiring team maintains relationships with over 250 colleges in India where IBM runs the hiring drives to acquire talent for the voice business. The Campus hiring team executes the hiring process in advance and owns joining target for voice resources on an annual basis.I have covered all the phases of Campus Hiring:1. Campus Travelling 2. Campus Training Program3. Campus Joinings AchievementsI got awarded with Super Talented Achiever and GEM [Going Extra Mile] awards for the two- quarters of 2007.Operational Background in IBM Daksh:-Worked in the Multiple Back Office Operations - the multiple processes, which forms a major part of Back Office Line of Business in the organization.-Worked in the Consumer Line of Business (Customer facing)- Comprehending and providing resolution to each and every query of Customer through the channel of Email communication. (Queries such as: Billing, System, Service - related issues). Basic Objective is to achieve Customer Satisfaction by providing First Contact Resolution within the defined Service Level of Agreement.