Rishi C Email & Phone Number

With over 8 years of experience as a Business Analyst, I have honed my ability to bridge the gap between business needs and technology solutions. My career journey spans across multiple industries, including finance, healthcare, e-commerce, and technology, giving me a broad perspective on various business functions, project requirements, and organizational challenges. I specialize in leveraging data-driven insights to inform strategic decision-making, improve operational efficiency, and deliver impactful business solutions.Throughout my career, I have collaborated with cross-functional teams, managed stakeholder relationships, and utilized a range of methodologies to successfully drive initiatives from concept to execution. My expertise in process improvement, data analysis, requirements gathering, and business intelligence has consistently resulted in enhanced customer experiences, optimized processes, and measurable business outcomes. One of my key achievements was working on a major project to automate transaction monitoring, which drastically reduced manual intervention and improved detection of fraudulent activities. This initiative not only enhanced operational efficiency but also provided the business with better insights into financial transactions, leading to a more proactive approach in risk management.In recent years, I transitioned to the technology sector, working for a software development firm that specializes in custom enterprise solutions. Here, my role expanded to include agile project management, user story creation, and sprint planning. I worked in an agile environment, facilitating communication between product owners, developers, and QA teams to ensure that all features were developed on time and met the business requirements.One of the major projects I contributed to was the design and deployment of a cloud-based customer relationship management (CRM) system for a B2B client. I gathered detailed requirements, conducted user acceptance testing (UAT), and worked on the data migration strategy from legacy systems to the new platform. The successful deployment of this CRM system improved customer engagement and sales pipeline visibility for the client, leading to a 30% increase in sales revenue within the first quarter post-launch.

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  Kent State University

  Information Technology