Rishi Jani Email & Phone Number

Ahmedabad, Gujarat, India

- Manage client relationships from the point of sale to unit possession, serving as the primary point of contact for customer inquiries and concerns.- Responsible for preparing and maintaining comprehensive customer profiles, ensuring accurate and up-to-date records of interactions and preferences.- Facilitate seamless communication between clients and the sales team, ensuring a smooth handover process after the sale of property units.- Proactively follow up on payment schedules… Show more - Manage client relationships from the point of sale to unit possession, serving as the primary point of contact for customer inquiries and concerns.- Responsible for preparing and maintaining comprehensive customer profiles, ensuring accurate and up-to-date records of interactions and preferences.- Facilitate seamless communication between clients and the sales team, ensuring a smooth handover process after the sale of property units.- Proactively follow up on payment schedules, providing timely reminders and assistance to clients to ensure compliance with contractual agreements.- Keep clients informed about upcoming projects by Adani Real Estate, providing valuable insights and updates on new investment opportunities within the portfolio.- Managing HNI clients, coordinating with various teams to attend to their customizations.- Handling escalated cases and spearheading team to attain the goals and objectives set by the organization- Assisting concerned teams with introducing innovative AI solutions to set trend in the market Show less

Pune, Maharashtra, India

- Represented Phreesia, a leading medical portal specializing in patient intake formalities, as part of the Rayden Interactive team, focusing on the US market.- Conducted video meetings with healthcare professionals, including doctors, to introduce and upsell Phreesia's product features, demonstrating how they streamline patient intake processes.- Prepared and presented compelling value propositions, showcasing the tangible benefits and performance of Phreesia's features in real-world… Show more - Represented Phreesia, a leading medical portal specializing in patient intake formalities, as part of the Rayden Interactive team, focusing on the US market.- Conducted video meetings with healthcare professionals, including doctors, to introduce and upsell Phreesia's product features, demonstrating how they streamline patient intake processes.- Prepared and presented compelling value propositions, showcasing the tangible benefits and performance of Phreesia's features in real-world medical settings.- Established and nurtured strong relationships with medical professionals, ensuring their continued satisfaction and maximizing their utilization of the platform.- Collaborated with the sales and marketing teams to develop targeted strategies and campaigns to drive product adoption and revenue growth. Show less

Ahmedabad, Gujarat, India

- Managed customer relationships and ensured successful implementation of COGBEE's pre-employment screening solutions, which encompassed customizable skill assessments, one-way video screening, code challenges, AI-enabled remote proctoring, and a live video interview platform.- Collaborated with clients to customize solutions to their specific needs, resulting in more efficient and effective hiring processes.- Conducted training sessions and provided ongoing support to clients, ensuring… Show more - Managed customer relationships and ensured successful implementation of COGBEE's pre-employment screening solutions, which encompassed customizable skill assessments, one-way video screening, code challenges, AI-enabled remote proctoring, and a live video interview platform.- Collaborated with clients to customize solutions to their specific needs, resulting in more efficient and effective hiring processes.- Conducted training sessions and provided ongoing support to clients, ensuring they maximized the benefits of COGBEE's suite of tools.- Acted as a liaison between clients and the product development team, advocating for customer needs and facilitating product enhancements based on user feedback.- Played a crucial role in client retention efforts by proactively addressing concerns and providing timely solutions. Show less

Ahmedabad, Gujarat, India

- Orchestrated customer success strategies, ensuring the satisfaction and achievement of objectives for a diverse global client base utilizing SocialPilot, a leading social media management tool.- Managed approximately 150 - 200 premium customers, providing personalized support, onboarding, and ongoing assistance to maximize their utilization of the product.- Implemented proactive measures to enhance customer retention and minimize churn, resulting in a notable increase in customer… Show more - Orchestrated customer success strategies, ensuring the satisfaction and achievement of objectives for a diverse global client base utilizing SocialPilot, a leading social media management tool.- Managed approximately 150 - 200 premium customers, providing personalized support, onboarding, and ongoing assistance to maximize their utilization of the product.- Implemented proactive measures to enhance customer retention and minimize churn, resulting in a notable increase in customer satisfaction scores.- Collaborated closely with the product and development teams to advocate for customer needs and drive product improvements based on user feedback.- Conducted regular check-ins and provided insights and recommendations to help clients optimize their social media strategies and achieve their business goals.- Pitch to upsell the product offering more value.- Triaging and generating process metrics and reports. Show less

Ahmedabad, Gujarat, India

- Led operations for the corporate and enterprise segment of Vodafone's Ireland project, ensuring seamless service delivery and client satisfaction.- Managed a team responsible for handling operations, resolving client inquiries, and providing tailored solutions to meet the unique needs of corporate clients.- Implemented strategic initiatives to enhance operational efficiency, resulting in improved service levels, better governance of the project, and client retention rates.-… Show more - Led operations for the corporate and enterprise segment of Vodafone's Ireland project, ensuring seamless service delivery and client satisfaction.- Managed a team responsible for handling operations, resolving client inquiries, and providing tailored solutions to meet the unique needs of corporate clients.- Implemented strategic initiatives to enhance operational efficiency, resulting in improved service levels, better governance of the project, and client retention rates.- Liaised with cross-functional teams to align operations with client expectations and company objectives.- Played a pivotal role in client relationship management, facilitating effective communication and addressing any escalated issues or concerns.- Track the progress of weekly, monthly, quarterly and annual objectives.- Motivate staff and conducted regular performance evaluations and provided coaching and training to team members to enhance their skills and capabilities..- Create various operational reports.- Initiated a project to mitigate GDPR breach. Show less

Ahmedabad, Gujarat, India

- Spearheaded call monitoring and quality assurance initiatives for the reservations department, ensuring adherence to company standards and providing valuable feedback for improvement.- Conducted thorough audits of emails related to the loyalty program, maintaining a high level of accuracy and compliance with program guidelines.- Played a key role in the training and onboarding of new team members, providing in-depth knowledge of product offerings and process requirements.-… Show more - Spearheaded call monitoring and quality assurance initiatives for the reservations department, ensuring adherence to company standards and providing valuable feedback for improvement.- Conducted thorough audits of emails related to the loyalty program, maintaining a high level of accuracy and compliance with program guidelines.- Played a key role in the training and onboarding of new team members, providing in-depth knowledge of product offerings and process requirements.- Collaborated with department heads and cross-functional teams to implement process enhancements through calibration sessions, resulting in improved customer service and operational efficiency.- Generated detailed reports on quality metrics, providing valuable insights for management decision-making and continuous improvement efforts.- Prepared assessment and conducted them in a timebound manner ensuring that the training gaps are identified and rectified through coaching and feedback.- Picked up a project to automate reporting which increased accuracy and simultaneously could utilize time for other skill building activities. Show less

Ahmedabad, Gujarat, India

Operations Supervisor at MakeMyTrip- Managed day-to-day operations for a key project at MakeMyTrip, ensuring seamless workflow and adherence to operational guidelines.- Oversaw 3 team leads directly with each team lead handling a team of 15 members, providing leadership, guidance, and performance feedback to drive productivity and meet project objectives.- Implemented process improvements using six sigma that resulted in reduced turn around time, increased CSAT from 67% to 83%… Show more Operations Supervisor at MakeMyTrip- Managed day-to-day operations for a key project at MakeMyTrip, ensuring seamless workflow and adherence to operational guidelines.- Oversaw 3 team leads directly with each team lead handling a team of 15 members, providing leadership, guidance, and performance feedback to drive productivity and meet project objectives.- Implemented process improvements using six sigma that resulted in reduced turn around time, increased CSAT from 67% to 83%. Reduced manpower utilization of Team leads by 25% in reference to floor support, etc.- Collaborated closely with cross-functional teams to address challenges, optimize processes, and ensure a high level of customer satisfaction.- Conducted regular performance evaluations and provided coaching and training to team members to enhance their skills and capabilities. Show less

Ahmedabad, Gujarat, India

Quality Team Lead at TTEC (formerly Motif)- Was responsible for evaluating and ensuring the highest standards of customer interactions through calls and emails.- Developed and implemented comprehensive quality assurance programs, resulting in a notable improvement in customer satisfaction scores.- Audited/Scrubbed NPS based comments and feedback we received from the customers.- Conducted regular coaching sessions and provided constructive feedback to customer support… Show more Quality Team Lead at TTEC (formerly Motif)- Was responsible for evaluating and ensuring the highest standards of customer interactions through calls and emails.- Developed and implemented comprehensive quality assurance programs, resulting in a notable improvement in customer satisfaction scores.- Audited/Scrubbed NPS based comments and feedback we received from the customers.- Conducted regular coaching sessions and provided constructive feedback to customer support representatives, resulting in a significant increase in overall team performance.- Collaborated with cross-functional teams to identify and address process gaps, resulting in streamlined operations and improved customer service delivery.- Created and presented detailed reports on quality metrics and performance trends to senior management, facilitating data-driven decision-making.- Designed and delivered training modules for new and existing customer support representatives, ensuring alignment with company policies and customer service standards.- Conducted needs assessments and identified training gaps to tailor programs for specific teams or individuals, resulting in enhanced performance and customer satisfaction.- Facilitated onboarding sessions, providing comprehensive insights into product knowledge, customer service best practices, and company culture.- Developed training materials, including manuals, presentations, and multimedia resources, to support effective learning and development initiatives. Show less

Gandhinagar, Gujarat, India

- Achieving Sales Targets: Successfully met or exceeded sales quotas for the ADSL product, ensuring consistent revenue generation.- Customer Relationship Management: Built and maintained strong relationships with Bell South (AT&T) customers, providing them with top-notch support and service.- Product Knowledge: Demonstrated in-depth knowledge of the ADSL product, effectively communicating its features and benefits to potential customers.- Technical Support: Provided technical… Show more - Achieving Sales Targets: Successfully met or exceeded sales quotas for the ADSL product, ensuring consistent revenue generation.- Customer Relationship Management: Built and maintained strong relationships with Bell South (AT&T) customers, providing them with top-notch support and service.- Product Knowledge: Demonstrated in-depth knowledge of the ADSL product, effectively communicating its features and benefits to potential customers.- Technical Support: Provided technical assistance and troubleshooting guidance to customers, resolving issues related to ADSL connections and services.- Training and Onboarding: Assisted new customers with onboarding processes, ensuring a smooth transition to using the ADSL product and services.- Complaint Resolution: Proactively addressed and resolved customer complaints or concerns, ensuring high levels of customer satisfaction.- Compliance and Quality Assurance: Adhered to company policies, procedures, and quality standards to ensure compliance with industry regulations and maintain a high level of service quality.- Continuous Learning and Development: Stayed updated on industry trends, product updates, and customer service best practices through ongoing training and professional development.-Call and Chat Quality Analyst: Conducted thorough quality assessments of customer interactions through calls and chat channels to ensure adherence to company standards and policies.Provided constructive feedback and coaching to CSRs to enhance their performance.Compiled and presented regular reports on quality metrics and performance trends to management for process improvement.- Human Resource (Recruitment): Assisted in recruitment activities for various projects and departments within the company. Coordinated interview schedules, conducted initial candidate screenings, and facilitated communication between hiring managers and candidates.Maintained records, ensuring compliance with company policies and procedures. Show less

Bachelor Of Arts - Ba, English Language And Literature/Letters, ~63%

Bachelor Of Science - Bs, Hotel/Motel Administration/Management, Pursued