Rishika Shivkumar Sangolli Email and Phone Number
United States - Pittsburgh,PA | F1 Student Visa ✉ rishika.sangolli9595@gmail.com, rss131@pitt.edu| ☎ +1 669 325 0904 Multilingual professional holding a Masters of Science in Finance, Postgraduate Diploma in Financial Management, and pursuing Masters in Management and Business Analytics at University of Pittsburgh. Resourceful and result-driven professional with a demonstrated history of working in the customer services and financial services industry. Skilled in financial analysis, reporting, cost reduction, administrative processes and the provision of exceptional client service. Currently seeking new opportunities to leverage a wealth of academic knowledge and field experience whilst continuing to develop on a professional level. Open to remote opportunities.Areas of Expertise: Customer Service Management | Financial Administration | Tax AnalysisSamples of Career Achievements:- Developed exceptional customer service skills paired with fluency and confidence working within a fast paced, English speaking environment. - Demonstrated strengths in project management and deadline efficiency; consistently met and exceeded expectations pertaining to the GST processes; therefore optimizing timelines and ensuring 0% penalties. - Entrusted with greater responsibility; conducted offsite, domestic audits on a variety of firms, ensuring compliance and service accountability. Always interested in hearing from colleagues past and present and indeed making new professional conections.Please feel free to reach out and connect.
University Of Pittsburgh Katz Graduate School Of Business
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Teaching AssistantUniversity Of Pittsburgh Katz Graduate School Of Business Sep 2024 - PresentPittsburgh, Pennsylvania, UsAssisting Database Management course by grading assignments and exams while organizing course materials to support MBA and Masters students' learning and engagement.Providing clear guidance on complex database concepts, enhancing students' understanding of data structures, SQL, and database design for practical managerial applications. -
Financial AssistantManoj W.Huilgol - (Independent Chartered Accountant) Jan 2023 - Jun 2023Division: Tax & Audit- Conducted financial audits of all subsidiaries; reviewed all financial statements, documents, data and accounting entries. Mined data and information from the company's financial reporting systems, account balances, cash flow statements, income statements, balance sheets, tax returns and internal control systems. - Reviewed all audit findings and presented all financial data in an accurate, fair manner, ensuring that no fraud or gross errors were present.- Ensured the timely finalization of financial statements and corresponding reports. - Leveraged exceptional administrative prowess through the computing and filling of basic direct tax returns for various entities.- Monitored and ensured compliance with tax and legal regulations.- Collected and entered data for various financial spreadsheets, ensuring attention to detail and figure accuracy- Adhered to the company's and organization’s financial policies and procedures; answered questions and provided assistance to stakeholders, customers, and clients as needed.- Attended finance department and company-wide meetings to discuss goals and objectives.- Assessed pertinent reports for strengths and recommended areas for improvement.
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Tax AnalystNorthern Trust Corporation Apr 2022 - Nov 2022Chicago, Illinois, Us- Processed Standard tax reclaim for clients- Completed assigned tasks from the Team Leader and Senior members of the team on priority- Processed, scanned, recorded, distributed and filed large volumes of documentation received by the team on a daily basis- Ensured the documentations received from client are reviewed correctly for the clients to benefit from the relief at source on dividend payments.- Prepared tax reclaims breakdown to ensure clients are taxed correctly during dividend payments.- Escalated issues as appropriate in a timely manner- Worked closely with the relevant contacts within the scope of the process, to provide the best possible service, responding to queries within service level agreements (SLAs)- Supported the team to meet and exceed the Key Performance Indices (KPIs) resulting in high customer retention- Demonstrated a strong willingness to assist others when required, building effective relationships with internal and external stakeholders. - Analysed processes to identify areas for automation or improved workflow resulting in low downtime in processing the queries. -
Process Executive - Customer Service RepresentativeInfosys Bpm Ireland & Uk Apr 2021 - Apr 2022Dublin 24, Ie- Verizon contracted Infosys BPM to demonstrate its products and services and onboard consumers and clients.- Resolved an average of 100+ inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, and volume).- Handled calls through Work Hub from clients, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and service cancellations.- Through ACSS, update and administer software systems with client accounts.- Solved problems with billing, service, or product quality issues by making referrals to appropriate supervisor, investigating billing details or scheduling service appointments.- Exceeded quarterly sales goals by 20% by proactively asking questions and offering special pricing on additional services and/or products that match the customer’s interests and needs.- Acquired expertise with Slack in communication, process management, and client relations.- Maintained personal customer satisfaction rating +25 points higher than the average customer service representative, consistently maintaining a +90% rating the past quarter. Also, received Agent of the week recognition on regular basis. -
Customer Service RepresentativeMcdonald'S Oct 2019 - Jul 2020Chicago, Illinois, UsContract terminated due to COVID19- Developed exceptional customer service skills within a fast paced, international environment, leveraging skills in communications, cash handling, customer service, procedural protocol, hygiene and safety and team working. -
Financial AssistantManoj W.Huilgol - (Independent Chartered Accountant) Jun 2017 - Jul 2018Division: Tax & Audit- Conducted financial audits of all subsidiaries; reviewed all financial statements, documents, data and accounting entries. Mined data and information from the company's financial reporting systems, account balances, cash flow statements, income statements, balance sheets, tax returns and internal control systems. - Reviewed all audit findings and presented all financial data in an accurate, fair manner, ensuring that no fraud or gross errors were present.- Ensured the timely finalization of financial statements and corresponding reports. - Leveraged exceptional administrative prowess through the computing and filling of basic direct tax returns for various entities.- Monitored and ensured compliance with tax and legal regulations.- Collected and entered data for various financial spreadsheets, ensuring attention to detail and figure accuracy- Adhered to the company's and organization’s financial policies and procedures; answered questions and provided assistance to stakeholders, customers, and clients as needed.- Attended finance department and company-wide meetings to discuss goals and objectives.- Assessed pertinent reports for strengths and recommended areas for improvement.
Rishika Shivkumar Sangolli Education Details
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University Of Pittsburgh Katz Graduate School Of BusinessManagement And Business Analytics (Stem) -
National College Of IrelandFinance
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Symbiosis Institute Of Business Management, PuneFinancial Management
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Rani Channamma University, BelagaviCommerce
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Gogte College Of Commerce - Department Of Pre-University Education Board, Belagavi, IndiaCommerce
Frequently Asked Questions about Rishika Shivkumar Sangolli
What company does Rishika Shivkumar Sangolli work for?
Rishika Shivkumar Sangolli works for University Of Pittsburgh Katz Graduate School Of Business
What is Rishika Shivkumar Sangolli's role at the current company?
Rishika Shivkumar Sangolli's current role is Multilingual Finance Professional - Areas of Expertise: Financial Administration | Tax Analysis | Audit | CSM. Pursuing MS in Management and Business Analytics(STEM) at University of Pittsburgh..
What schools did Rishika Shivkumar Sangolli attend?
Rishika Shivkumar Sangolli attended University Of Pittsburgh Katz Graduate School Of Business, National College Of Ireland, Symbiosis Institute Of Business Management, Pune, Rani Channamma University, Belagavi, Gogte College Of Commerce - Department Of Pre-University Education Board, Belagavi, India.
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