With over 10 years of experience in the aviation industry, I am a passionate and dedicated manager who strives to deliver excellence in customer service, safety, and performance. I have a master's degree in English and another in human resources management, which enable me to communicate effectively, manage diverse teams, and resolve conflicts. I am currently looking for a new opportunity where I can leverage my skills and expertise in a dynamic and innovative organization that values diversity, inclusion, and growth.In my previous role as an aviation manager at Jet Airways, I supervised the in-flight operations for international flights, covering various destinations such as the US, UK, Australia, NZ, Dubai, Abu Dhabi, and Singapore. I was responsible for ensuring compliance with regulatory standards, coordinating with ground staff, monitoring crew performance, and handling customer feedback. I also trained and mentored new hires, and implemented best practices to improve efficiency, quality, and satisfaction. I was recognized for my leadership, professionalism, and problem-solving abilities, and received multiple awards for outstanding service and customer loyalty.After taking a career break 7 Years ago to welcome and care for my two wonderful children, a girl and a boy, I am now enthusiastic and determined to re-enter the workforce and contribute to a dynamic organization. During my time away, I cherished the invaluable opportunity to nurture my family while also gaining essential life experiences. I am now eager to apply my skills, knowledge, and passion to a professional setting.I am particularly drawn to organizations that champion diversity and inclusion, as I firmly believe in the strength that comes from a diverse workforce. I am committed to fostering an inclusive environment that values the unique perspectives and backgrounds of every team member.Additionally, I highly value work-life balance and seek an organization that shares this commitment. I believe that a healthy work-life balance not only benefits employees but also enhances overall productivity and job satisfaction.