•⁠ ⁠Assisting in the management of front-of-house operations•⁠ ⁠Developing leadership skills through mentoring and coaching•⁠ ⁠Collaborating with cross-functional teams to drive business results•⁠ ⁠Fostering a positive and inclusive work environment

Front Office:-Managed guest check-ins/outs, reservations, and room assignments.-Handled guest inquiries and provided personalized assistance.-Maintained accurate records and coordinated with other departments for smooth operations.Food and Beverage Department:-Delivered exceptional dining experiences by managing table service and handling special requests.-Assisted in menu planning and ensured compliance with food safety standards.Housekeeping:-Supervised room cleaning schedules and inventory management.-Ensured adherence to cleanliness and hygiene standards.Kitchen:-Supported meal preparation and inventory management.-Collaborated with the chef team to maintain quality and presentation standards.Successes:-Improved guest satisfaction ratings by implementing personalized service strategies.-Reduced operational inefficiencies through effective cross-departmental communication.-Received positive feedback from guests and management for professional conduct and multitasking skills.

During my exposure in all four core departments for four months, I had a great opportunity to learn and enhance my skills and knowledge of hospitality under the organization's supervision.I also experienced Outdoor Caterings Handling Guest Complaints and escorting guests.