Strategic Management Overseeing all aspects of Minibar operations, setting goals, and ensuring the efficient functioning of various sites.Guest ExperienceEnsuring exceptional guest satisfaction, managing customer relations, and resolving issues to maintain high-quality service standards.Financial OversightManaging budgets, controlling costs, maximizing revenue, and implementing strategies to enhance profitability.Staff LeadershipTraining, and supervising staff, fostering a positive work environment, and ensuring effective teamwork in a unionised environment.Regulatory ComplianceEnsuring adherence to safety, health, and legal regulations while maintaining high standards of cleanliness and safety.Relationship ManagementBuilding and maintaining relationships with vendors and stakeholders to enhance the Minibar's reputation and business opportunities.

Responsible for overseeing the overall operation, ensuring exceptional customer service, profitability, staff retention, and the long-term sustainability of the outlet.Responsible for handling cash, closing the register and sending the money to the bankMaintaining the standards as per company policyInteracting and handling customer queriesAllocating associates in position for efficient operationTraining new associates on Micros and equipment

Responsible for Front Office operations including leading and managing all sections of the Front Office Department to ensure the highest service standards.Maintaining great relationships with all departments and understanding the dynamics of how they operate and impact each other.Been a part of the pre-opening team, responsible for making the policies and procedures for the department and being actively involved in all areas of departmental planning and organization.