Rishikesh Kulkarni Email & Phone Number

Bengaluru, KA, IN

Mangaluru, Karnataka, India

• We provide Linux kernel Apache web server and Nginx hosting service for our customers to set up website, as sever admin I handle multiple chats to fix the website related issues and database management using Salesforce.
• Performed root cause analysis and general troubleshooting the queries regarding Webhosting and DNS management
• On hand experience on Trouble shooting on WordPress, Weebly, Website Builder, PHP, HTML websites
• Regular documentation of handled customers for future references and training purposes
• Provided High level and in-depth support by resolving inquiries by e-mail, and webchat, in a manner and timeframe consistent with department and team service levels and goals

Mysore, Karnataka, India

Bengaluru, Karnataka, India

• Conducted a comprehensive analysis of customer demographics and purchasing behaviors, resulting in a targeted marketing campaign that increased sales by 10%
• Developed and implemented data quality checks that reduced errors in reports by 8%
• Developed a predictive model that accurately forecasts customer churn with 10% accuracy.
• Collaborated with developers to develop effective test strategies and ensure high-quality code
• Utilized performance testing tools to evaluate system response time and optimize user experience
• Developed and executed comprehensive test plans and test cases to ensure product quality and usability