Managing Pan India alliances & Partnership for digital products (Loans ,Credit Cards & Insurance)Heading Pan India sales team for unsecured & secured lending (digital & physical) products ,credit cards Revolt EV Bike & InsuranceAggressively driving pan India Onboarding of oems & digital partners to maximise web traffic & boost up sales team to maximise the efficiency & productivity Heading digital campaigns ( IVR, SMS,Email blasts) to maximise the productivity & meet the set expectations of multiple lenders in sync with their product requirements

Managing Pan India alliances with Banks & NBFC for digital products.Heading Pan India sales team for unsecured & secured lending (digital & physical) products.Aggressively driving pan India Onboarding of oems & digital partners to maximise web traffic & boost up sales team to maximise the efficiency & productivity Heading digital campaigns ( IVR, SMS,Email blasts) to maximise the productivity & meet the set expectations of multiple lenders in sync with their product requirements

Managing Pan India alliances with Banks & NBFC for digital products.Heading Pan India sales team for unsecured lending digital & physical products.Aggressively driving pan India Onboarding of oems & digital partners to maximise web traffic & boost up sales team to maximise the efficiency & productivity Regular launch of various digital campaigns ( IVR, SMS,Email blasts) to maximise the productivity & meet the set expectations of multiple lenders in sync with their product module

Managed Pan India Outbound AVC channel for digital lending products (Personal Loans, Business Loans & Auto loans)Ensuring new campaign launch in regular interval to push the month delivery.Initial critical Education, literacy & trainings of the team by providing contextual and personalized training to each user to gear up for the accelerated digital world.Augment digital literacy by rolling out of digital product knowledge series to aid and increase product awareness customized to providing learners with content in their preferred formats and frequencies. Accelerate the shift to digital channels/ acquisition towards digital adoption, thereby driving business.Bring digital channels to parity with their offline counterparts by increased channel engagement and reducing employee resistance to change by introducing staff assisted model.

Managed team of ASM & Sales managers for Personal loan, Small Business & E bike loan through DSA’s & Dealer Shop for north & GujratSetting up new process & Channels across the city for aggressive sourcing.Actively participation into product & policies to be competitive into the market.Ensuring day transaction for successful achievement of Weekly & monthly milestone.Responsible for maintaining the VAP, IRR & PF for healthy profitability on monthly basis.Responsible for maintaining the attrition under control by healthy environment among team & resolving problems on real time.Responsible for X & 30 + bucket resolution till 6 MOB

Managed team of ASM, 10 Sales manager & 50 Acquisition Manager for personal loan & Credit cards through In-house team for North Location (Delhi, NCR, Lucknow, Chandigarh, Jaipur & Ludhiana).Daily reviews of team on call completion, data analysis, campaign wise productivity to meet the DRR/milestone.Responsible for North business for In-house & drive team from lead generation to disbursement.Driving digital channel partners for generating business for Personal loans.

Managed team of 5 Sales managers & 18Acquisition Manager for personal loan through In-house team, DSA’s & Digital Channels.Setting up weekly target for channels & monitoring on daily basis for the attainment.Channel Engagement on weekly basis for pushing productivity & ensuring daily run rate.Daily reviews of team on call completion, data analysis, campaign wise productivity to meet the DRR/milestone.

Managed team of sales Mangers & 30 In-house Tele-Sales Executive for personal loan & Business LoanDaily reviews of team on call completion, data analysis, monitoring campaign wise productivity to maintain the DRR.Responsible for Delhi business for outbound vertical, & drive team from lead generation to disbursement.Responsible for delivering month target on cross sell products (credit card, CASA & Convenience product).

Managed team of Team manager & 30 In-house tele sales executive for Gold loan for North & East Zone.Daily interaction with executive for both location on call completion & pushing them for generating leadsHandled digital channel partner for generating leads & closing them.Ensuring daily walk in of the Customer to the branches across the zone for ongoing productivity.

Managed team of (4sales managers, 10 sales officers and External Tele-sales executive) for personal loan.Managing & setting up new call centers in Delhi & NCR for aggressive sourcing for personal loans

Responsible for performance, business expansion & process profitability for all centers.Responsible for attrition control, bank audits & client engagement.Training & building teams to manage various facets of department like operations, HR, IT, telecom & admin.

Handled team of 4 Center Manager 5 Deputy Manager, 5 Asst. Managers, 10 Team leaders, 150 Tele-callers & 100 Field collectors, across Pan India for credit card & Personal loans collectionResponsible for attrition control, bank audits, client engagement & finding new opportunities in the existing business.Performance:One to one session with the Center Managers through phone.Daily exchange of MIS through mails & detailed discussion with the center managers for Low/high performance.Concall session with the non -performers.Exchanging of appreciation mails within the team to boost up their moral & to have the healthy competition among the centers.Attrition Control:One to one session with employee.Skip session with the employee to understand the reason for discontinuity.Launching R & R ceremony & spot incentive for the employee motivation.

Handled call center/channel for HTPL X-DPD for North with total stock of 30 crores.Smooth transition of Tele-Calling through GenPact by increasing pick-up efficiency.Interacting with departments such as credit and 'Legal' to schedule work and to resolve problem in the work processes.

Team management of 2Relationship managers,1 Branch Credit Manager & DST'S (team managers, sales officers and internal & external tele-callers) for STPL & HTPL through RLP branch.Coordinate effectively with the internal & external tale calling team to close loop on leads generations to achieve targets.Handled channels like SERCO formerly known as Info vision & A R credit & finance for EZY cash (credit card surrogate) & cross cell as insurance & LAPResponsible for branch profitability, audit & Compliance.Collect on Pre FPD, FPD and SPD cases.Coordinate with the collections team; analyze reasons of delinquencies and collection on 3 MOB – 8 MOB delinquencies.

Handled Team of DST’s to Promote HTPL in RLP branch.Handled Internal & External 20 Tele sales executive for aggressive sourcing for HTPL Business. Coordinate with the credit department for the approval and disbursal of case

Handled 12 Internal Tele Sales Executive & FOS for aggressive sourcing of SE- Personal loans.Coordinate with the operation team for daily report to generate MIS

Team management of 10 Junior probationary for special paid Manhattan & pre-approved (gold card) cards.Daily reviews with the officers to maintain the DRR & understand the challenges if any.Coordinating with officers to maintain the DRR on daily basis & to have the close eye on the assign monthly target.Joint visit with the non -performers to provide sales support & identify the reason for non- performance.Drive the business forwarded by growing & developing new customer through face-to-face customer interaction.