Rishikeswaran S Email and Phone Number

• Spearheading the development of a call center IVR solution for banking, leveraging Twilio and conversational AI powered by LLM agents and tools. Driving call center optimization through sentiment analysis, topic modeling, call summarization, and reducing wrap-up time to enhance operational efficiency and customer satisfaction.• Architecting the LLM Playground, fostering limitless innovation and exploration in large language model applications. Actively contributing to groundbreaking research in the field of LLM models.

Engaged in the development of Large Language Models, while concurrently spearheading efforts in Chatbot AI solutions for Fintech.

• Pioneered the development of a state-of-the-art GENAI chatbot for ADIB Bank's Policy and Procedures Department, leveraging open-source LLMs and the Adaptive Retrieval-Augmented Generation (RAG) method.• Designed and deployed advanced chatbot solutions to deliver rapid responses to internal policy queries and provide 24/7 real-time support for account-related inquiries.• Engineered an enterprise-grade architecture to ensure scalable adoption and seamless integration of the chatbot across the organization.• Optimized document redaction and summarization workflows for budget, cost, and tax reports, achieving notable gains in efficiency and accuracy.• Directed a team to build solutions that significantly reduced reliance on manual searches and expert consultations, driving operational excellence.