Rishi Potharaj Email & Phone Number

Addison, Texas, United States

• Led a portfolio of 10+ projects with major healthcare providers to optimize call center agent-patient interactions by implementing the Patient Assist products with real-time EHRs.
• Implemented projects averaging between four to five weeks through cross-functional collaboration with internal and customer alongside teams.
• Orchestrated the end-to-end product implementation lifecycle, from gathering requirements through UAT, optimizing AWS services like EC2, Route 53, VPC, and CloudFormation, and overseeing server setup, configuration.
• Engaged in troubleshooting with various teams, resulting in a 20% decrease in incident response time and a 40% reduction in escalations to customer support.
• Conducted comprehensive architectural board reviews and provided knowledge transfer sessions for multiple team members. Maintained essential architectural documentation and delivered strategic status updates for.

Addison, Texas, United States

• Orchestrated seamless collaboration with partner companies to architect, develop, and integrate EPIC and Salesforce platforms, highlighting robust teamwork and cross-functional communication skills.
• Successfully managed the intricate transition of Salesforce CTI to its latest version, showcasing adaptability and technical proficiency in close collaboration with Customers.
• Fostered close collaboration with cross-functional teams (Product, Sales, Development) to ensure smooth integration, testing, and documentation processes.
• Collaborated with Product and Sales teams to devise captivating proof of concepts and demos, effectively capturing client interest through diverse integrations.
• Crafted comprehensive client-facing documents detailing product features and configurations, ensuring clarity and aiding clients in making informed decisions.

• Explored centroid-based algorithms for clustering, delving into foundational concepts in machine learning, fostering a solid understanding of algorithmic principles.
• Investigated diverse data clustering methodologies, gaining practical insights into their application and implementation strategies, contributing to an enriched knowledge of clustering techniques.
• Engaged in research and studying the intricacies of data clustering, specifically centroid-based algorithms, cultivating a foundational grasp of machine learning and hands-on experience with various clustering.

Master'S Degree, Information Technology And Management

Bachelor Of Technology, Computer Science