Rishi Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Leading machine learning practices in forecasting and capacity planning for call centersCreating interactive dashboards from scratch on R Shiny for the effective representation of the sensitivity of target outcome to change in variable

Bengaluru, India

• Forecasting of call volume using Time series modelling such as ARIMA, ARIMAX, Neural network, exponential smoothening, Moving average • Liaising with business partners to identify opportunities for service delivery improvement, translating them into analytical tasks and executing the solutions up to implementation.• Identifying major call intents by analysing call notes text using Natural Language Processing and proposing solutions for reducing calls due to these intents, hence impacting dollar expenditure• Targeted campaigning at customers to predict business propensity using Logistic regression, Decision trees, Random forest, Gradient boosting and XG boost in R and Python• Developed geographical map heat map tool in R to quickly identify high density call volume regions and compare them thereafter• Automated forecasting engine for short term forecasting employing ARIMAX, Prophet, neural networks• Automation and optimization of forecast performance dashboard creation in R• Skills applied:- Programming in R and Python, analyses in Excel, conceptual application of Machine learning, deep learning and unsupervised algorithms, natural language processing

Bangalore

Bangalore

Pgp Aiml Online Program, Artificial Intelligence

Bachelor’S Degree, Electrical And Electronics Engineering, A

Intermediate In Science, Science- Physics,Chemistry And Maths

Attended School till Class 12th

Education record

Attended School till class 6th